DANIEL T. BATTS
Knoxville
Summary
Dynamic leader with a proven ability to transform organizational culture, enhance customer and patient experiences, and guide high-performing teams through operational changes. Recognized for leveraging emotional intelligence, leadership coaching, and strategic business acumen to achieve significant improvements in engagement, satisfaction, profitability, and overall organizational performance. Combines executive leadership experience across diverse sectors, including healthcare, financial services, sales, and operations, with deep expertise in communication, culture development, and experience transformation. Committed to driving sustainable growth and fostering an environment of continuous improvement.
Overview
2027
2027
years of professional experience
Work History
Patient Experience Coach
Covenant Health
2017 - Current
- Partner with healthcare leaders and frontline teams to improve patient experience, employee engagement, and organizational culture across multiple departments and care settings
- Coach directors, managers, and clinical leaders on communication, accountability, leadership presence, and patient-centered care strategies
- Analyze patient feedback and Press Ganey data to identify trends, operational gaps, and improvement opportunities
- Develop targeted action plans to improve patient satisfaction, team engagement, and consistency of care delivery
- Facilitate leadership coaching sessions and workshops focused on empathy, trust-building, service recovery, and culture change
- Support organizational initiatives focused on improving patient perception, staff morale, and leadership effectiveness
- Serve as a trusted advisor to leaders navigating burnout, employee engagement challenges, and difficult organizational transitions
Business Development Executive
Vantiv Integrated Payments
01.2015 - 01.2017
- Managed strategic partnerships with business owners and C-suite executives to drive long-term revenue growth
- Negotiated customized agreements aligned with client operational and financial goals
- Built trusted client relationships through consultative problem-solving and strategic planning
Group Vice President / Area Manager
SunTrust Bank
01.2013 - 01.2015
- Led a multi-site banking operation overseeing 10 managers, 40+ employees, and $155M+ in assets
- Revitalized one of the lowest-performing areas in the division into a Top 5 performing region
- Improved customer satisfaction and employee engagement through leadership development and culture-focused management
Area Manager
Enterprise Holdings (Enterprise Rent-A-Car)
01.2005 - 01.2013
- Managed multi-site operations generating $12M+ annually
- Transformed underperforming markets into top-ranked operations within the region
- Led East Tennessee market to #1 regional ranking in profitability and operational performance
- Created and implemented a leadership development program to strengthen management performance
Corporate Sales Manager / Branch Manager
Enterprise Holdings (Enterprise Rent-A-Car)
01.2002 - 01.2005
- Built and maintained relationships with Fortune 500 companies and government agencies
- Generated $1.4M in new annual revenue through strategic business development efforts
- Led an underperforming corporate sales program to #1 performance ranking in the corporation
Registered Junior Broker
CIBC Oppenheimer
01.2000 - 01.2002
- Developed relationships with corporate and high-net-worth clients
- Expanded client base through networking, referrals, and targeted outreach
- Held Series 7 and 66 investment licenses
Education
Bachelor of Science - English
University of The South (Sewanee)
Sewanee, TN1998
Skills
- Patient and Customer Experience Strategy
- Leadership Coaching
- Employee Engagement
- Strategic Planning
- Organizational Change
- Team Development
- Relationship Management
- Performance Improvement
- Process Optimization
- Data-Driven Decision Making
Timeline
Business Development Executive
Vantiv Integrated Payments
01.2015 - 01.2017
Group Vice President / Area Manager
SunTrust Bank
01.2013 - 01.2015
Area Manager
Enterprise Holdings (Enterprise Rent-A-Car)
01.2005 - 01.2013
Corporate Sales Manager / Branch Manager
Enterprise Holdings (Enterprise Rent-A-Car)
01.2002 - 01.2005
Registered Junior Broker
CIBC Oppenheimer
01.2000 - 01.2002
Patient Experience Coach
Covenant Health
2017 - Current
Bachelor of Science - English
University of The South (Sewanee)
SELECTED LEADERSHIP ACHIEVEMENTS
- Transformed multiple underperforming business units into top-ranked operations through leadership coaching, culture change, and operational strategy
- Led teams recognized for exceptional customer satisfaction, profitability, and employee engagement
- Successfully guided teams through periods of organizational transition, acquisition, and changing business priorities
- Built leadership development initiatives focused on accountability, communication, and sustainable team performance