Daniel Thacker
Indianapolis,Indiana
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Selector
Caito Foods Services
Indianapolis, Indiana
05.2013 - 12.2013
- Specialized in selecting food and produce based off of order received to be delivered to the customer.
Customer Service Representative
Hollister Co
- Cleaned and organized the store, including the checkout desk and displays.
- Allerted customers to upcoming sales events and promotions.
- Welcomed customers into the store and helped them locate items.
Percussion Instructor
Greenwood Community Schools
Greenwood, Indiana
06.2014 - 07.2018
- Instruct middle school and high school students in basic rudiments and marching fundamentals.
- Write music and exercises to further increase the skill sets needed to perform.
Order Fulfillment Specialist
One Click Ventures
Greenwood, Indiana
10.2017 - 03.2020
- Specialize in the process of picking, packing and shipping off orders from the warehouse.
- Over the course of (coming up on) 2 years with the company, I've developed great relations with my coworkers and truly felt I've been working in an environment that best fits me.
- Processed and fulfilled customer orders accurately and efficiently.
- Tracked inventory levels and managed stock replenishment for optimal order fulfillment.
Warehouse Manager
FGX International
Greenwood, IN
03.2020 - 02.2022
- Communicated with my team to handle workflow as we navigated through Covid, and found ways to ensure product got fulfilled and shipped in a timely manner, even splitting up into 3 shifts to maximize efficiency.
- Coordinated inventory management processes, optimizing stock levels and reducing excess.
- Supervised daily warehouse operations to ensure efficient workflow and safety compliance.
- Helped lending a hand to more IT focused tasks, such as rewiring cables in the tech closet to build a bridge between those working from home, and in the building itself.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Team Lead
Please & Thank You
Indianapolis, IN
07.2023 - 02.2026
- Assisted in opening up an Indianapolis location for Louisville, KY based coffee/cookie shop; a brand celebrated for it's award winning chocolate chip cookies and "fresh coffee, loud music, no decaf" culture.
- Helped run day to day operations within the shop including greeting customers and maintaining great service whether it be for latte or cookie/pastry orders, creating a nice and inviting presence, and being a team player whether it be behind the bar or assisting in the bakery.
- Worked closely alongside our GM assisting with product ordering, running money deposits, sitting in on new hire interviews, and representing the brand of Please & Thank You to our highest capabilities.
- During our tenure, we successfully landed a partnership deal with the Indianapolis Pacers & Fever, and were able to open up our own locations within Gainbridge Fieldhouse just last year. I became a lead for that as well, running a small team who would primarily work Gainbridge shifts, helping with logistics on how our kiosk/small store front should be represented, and being responsible for transporting products to and from the main shop.
Education
High School Diploma -
Greenwood Community High School
Greenwood, Indiana08-2014
Skills
- Computer Knowledge
- Organizational Development
- Teaching
- People Oriented
- Customer service
- Active listening
- Data entry
- Critical thinking
Languages
English
Interests
Have spent many years in Indianapolis and have met many wonderful people in the local music scene, and even joined a band for many years as a drummer I love playing music, goofing off on video games, traveling, reading, and helping those in my community
Timeline
Team Lead
Please & Thank You
07.2023 - 02.2026
Warehouse Manager
FGX International
03.2020 - 02.2022
Order Fulfillment Specialist
One Click Ventures
10.2017 - 03.2020
Percussion Instructor
Greenwood Community Schools
06.2014 - 07.2018
Selector
Caito Foods Services
05.2013 - 12.2013
Customer Service Representative
Hollister Co
High School Diploma -
Greenwood Community High School
Personal Information
Hobbies: During my time off, I very much enjoy shopping in local districts and discovering new parts of the city. I am proficient with skateboarding and drumming and often find myself spending hours of the day outdoors with my friend's and furry roommate, Lexi the pup.