Jamere Richbow
Philadelphia,PA
Summary
I’m eager, intelligent, reliable, hard-working, willing to learn and explore the work industry to find my passion. Been professionally working customer service for 10 years and 8 years of manager experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Selector
US Foods
Lexington, SC
06.2024 - 08.2024
- Identified damaged or defective items and ensured they were removed from inventory.
- Audited pick lists against actual orders picked from shelves confirming accuracy of selection process.
- Provided assistance to customers when needed; answered questions about product availability and location within the warehouse.
- Followed safety procedures while operating all required machinery according to company standards.
- Operated powered industrial equipment such as forklifts, reach trucks, and turret trucks to transfer merchandise between storage areas.
- Utilized RF technology to scan barcodes of merchandise being loaded onto trailers for shipping.
Customer Service Representative
Dollar General
Sumter, SC
12.2023 - 06.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Implemented innovative methods for streamlining the customer service process.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
Customer Service Representative
Circle K
Sumter, SC
12.2023 - 05.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Implemented innovative methods for streamlining the customer service process.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
Production Worker
McDonald's
Sumter, SC
05.2023 - 11.2023
- Identified defective parts or components and removed them from production line.
- Verified accuracy of finished products against work orders or blueprints.
- Conducted routine maintenance checks on all machinery used in the production line.
- Communicated with team members regarding tasks assigned during shift.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Cleaned up work area at end of shift to maintain safe working environment.
- Tracked production data such as number of items produced per hour, day, week.
Warehouse Worker
TARGET DISTRIBUTING Center
Lugoff
05.2022 - 05.2023
- 1
- Having the ability to lift 50-75lbs 2
- Operate forklift machinery 3
- Collect product and materials to complete truck order 4
- Keep work area clean and orgnaized
Assistant Manager
GPM Investments
Sumter
08.2021 - 05.2022
- Make sure the shift run successful, Inventory count, Truck order, Counting Money, bank run, train employees, restock.
Customer Service Representative
Sykes Enterprises, Incorporated
Sumter
10.2020 - 08.2021
- Assist customer with there bank accounts and fix any errors that their concern about and Track complaints.
Assistant Manager
Burger King
Sumter
03.2018 - 10.2020
- Make sure the shift run successful, make sure the team is working as a unit to get customer food out at a fast pace
- Inventory count, Truck order, Counting & depositing money into the safe, train employees.
Shift Manager and Delivery Driver
Marco's Pizza
Sumter
01.2018 - 03.2019
- Make sure shift ran smoothly, inventory count, train employees, make dough, making sure team is working as a unit to get the customer food out at a fast pace.
Team Leader
Pilgrim's
Sumter
08.2015 - 01.2018
- Work as a unit to make sure the whole birds gets hanged and we reach the goal of the day, filling in for team members that don't show.
Delivery Driver
Papa John's
Sumter, SC
03.2016 - 03.2017
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Verified accuracy of items loaded onto truck against shipping documents.
Education
12th grade education -
Crestwood High School
Sumter, SC06.2013
Skills
- Shift Management
- Assistant Manager Experience
- Delivery Driver Experience
- Store Management Experience
- Supervising Experience
- Inventory Control
- Merchandising
- Management
- Teaching
- Cash Handling
- Recruiting
- Leadership
- Math
- Kitchen Management Experience
- Financial services
- Banking
- Restaurant Management
- Food Safety
- Microsoft Word
- Retail Management
- Pricing
- Warehouse experience
- Forklift
- Materials handling
- Manufacturing
- Assembly
- Mechanical knowledge
- Computer skills
- Customer service
- Communication skills
- Microsoft Office
- Microsoft Excel
- Shipping & receiving
- Heavy lifting
- Inventory organization
- Equipment operations
- Safety Protocols
- Forklift Operation
- Warehouse Safety
- Barcode scanning
- Pallet jack usage
- Order Picking
Certification
- Driver's License
- ServSafe
- Forklift Certification
Timeline
Selector
US Foods
06.2024 - 08.2024
Customer Service Representative
Dollar General
12.2023 - 06.2024
Customer Service Representative
Circle K
12.2023 - 05.2024
Production Worker
McDonald's
05.2023 - 11.2023
Warehouse Worker
TARGET DISTRIBUTING Center
05.2022 - 05.2023
Assistant Manager
GPM Investments
08.2021 - 05.2022
Customer Service Representative
Sykes Enterprises, Incorporated
10.2020 - 08.2021
Assistant Manager
Burger King
03.2018 - 10.2020
Shift Manager and Delivery Driver
Marco's Pizza
01.2018 - 03.2019
Delivery Driver
Papa John's
03.2016 - 03.2017
Team Leader
Pilgrim's
08.2015 - 01.2018
12th grade education -
Crestwood High School