Daniel Thermitus
Fords,NJ
Summary
Customer-focused IT professional with hands-on experience in troubleshooting, system maintenance, and end-user support. Skilled in diagnosing hardware/software issues, maintaining networks, and explaining technical solutions clearly. Seeking a Help Desk role to leverage strong technical knowledge and customer service skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Intern
FHBC Church
09.2022 - 05.2023
- Set up and maintained projectors and audiovisual equipment for events.
- Updated, repaired, and serviced PCs, installing software updates and resolving performance issues.
- Provided end-user support for staff, troubleshooting hardware and software problems.
Delivery Driver
Amazon
11.2022 - Current
- Delivered up to 1,400 packages weekly while maintaining a 100% safety record.
- Optimized routes and managed time effectively to meet delivery deadlines.
- Provided professional customer service during deliveries.
Member Representative
Planet Fitness
10.2020 - 08.2022
- Resolved member account, billing, and access issues in person and via phone/email.
- Educated members on gym equipment and app features, tailoring support to user needs.
- Maintained a customer-first approach in a high-volume environment.
Education
Bachelor of Arts - Information Technology & Business Administration
Rutgers University
New Brunswick, NJ05.2024
Skills
- Operating Systems: Windows (10/11, Server), Linux, macOS
- Networking: TCP/IP, DNS, DHCP, VPN, network setup & troubleshooting
- Tools & Platforms: Active Directory, Microsoft 365 (Office 365), system imaging tools
- Programming & Scripting: Python, HTML (basic automation & web development)
- General IT: Hardware/software troubleshooting, OS installation, imaging, driver & update management, endpoint configuration
- Soft Skills: Customer service, problem-solving, and teamwork in fast-paced environments
Certification
CompTIA A+ Certified
Timeline
Delivery Driver
Amazon
11.2022 - Current
IT Support Intern
FHBC Church
09.2022 - 05.2023
Member Representative
Planet Fitness
10.2020 - 08.2022
Bachelor of Arts - Information Technology & Business Administration
Rutgers University
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