Daniel Thermitus
Fords,NJ
Summary
Customer-focused IT professional with hands-on experience in troubleshooting, system maintenance, and end-user support. Skilled in diagnosing hardware/software issues, maintaining networks, and explaining technical solutions. Seeking a Help Desk role to leverage technical expertise and strong customer service skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Computer Technician
Washington Township Public Schools
11.2025 - Current
- Repair, diagnose, and troubleshoot a wide range of student Chromebooks, addressing hardware failures, software issues, and device configuration needs.
- Provide on-site technical support for teacher laptops, classroom technology, smart boards, and instructional devices across two school buildings.
- Manage and resolve technical support requests through the OperationsHero ticketing system, ensuring timely, accurate, and well-documented service delivery.
- Utilize GoGuardian Fleet for device tracking, repair documentation, and asset management.
- Administer devices and user accounts through the Google Admin Console, including policy enforcement, user settings, and device enrollment.
- Collaborate with faculty and administration to maintain reliable classroom technology and minimize instructional downtime
Delivery Driver
Amazon
11.2022 - 10.2025
- Delivered up to 1,400 packages weekly while maintaining a 100% safety record.
- Provided professional customer service during deliveries.
IT Support Intern
FHBC Church
09.2022 - 05.2023
- Set up and maintained projectors and audiovisual equipment for events.
- Updated, repaired, and serviced PCs, installing software updates and resolving performance issues.
- Provided end-user support for staff, troubleshooting hardware and software problems.
Education
Bachelor of Arts - Information Technology & Business Administration
Rutgers University
New Brunswick, NJ05.2024
Skills
- Operating Systems: Operating Systems: Windows (10/11, Server), Linux, ChromeOS ,macOS Networking: TCP/IP, DNS, DHCP, VPN
- Tools & Platforms: Active Directory, Microsoft 365 (Office 365), Google Admin, GoGuardian, OperationsHero
- Programming & Scripting: Python, HTML (basic automation & web development)
- General IT: Hardware/software troubleshooting, OS installation, imaging, driver & update management, endpoint configuration
Certification
CompTIA A+ Certified
Timeline
Computer Technician
Washington Township Public Schools
11.2025 - Current
Delivery Driver
Amazon
11.2022 - 10.2025
IT Support Intern
FHBC Church
09.2022 - 05.2023
Bachelor of Arts - Information Technology & Business Administration
Rutgers University