Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Daniel Thompson

Conneaut,OH

Summary

Adept Customer Service Technician with a proven track record at Windstream, I excel in telecommunications equipment and hardware troubleshooting. My empathetic communication and problem-solving skills have significantly enhanced customer satisfaction. Skilled in documentation, I ensure efficient issue resolution and service excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Technician

Windstream
08.2022 - Current
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
  • Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
  • Enhanced customer experience with personalized assistance and product recommendations.

Landscaper

Self Employed
08.2020 - 08.2022
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.

Education

High School Diploma -

Conneaut Area City Schools
Conneaut, OH
06.2021

Skills

  • Telecommunications equipment
  • Installations and repairs
  • Hardware troubleshooting
  • Documentation And Reporting

Certification

  • CompTIA Certification

Timeline

Customer Service Technician

Windstream
08.2022 - Current

Landscaper

Self Employed
08.2020 - 08.2022

High School Diploma -

Conneaut Area City Schools

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Daniel Thompson