Daniel Thompson

Dynamic professional with 25 years of experience in IT and appraisal, excelling at NET Appraisal Service and Brinker International. Proven expertise in network troubleshooting and hardware repair, coupled with strong communication skills. Successfully enhanced operational efficiency through effective software management and technical support, ensuring seamless service across multiple locations.

Provided daily reports and updates to upper management in regards to Telecom/Network uptime for restaurants and home office Telecom system. Worked with local on site vendors in resolving complex issues when they arose. Responsible for giving updates during weekly telecom meetings, and for writing and keeping web based white pages updated.

Responsible for updating and communicating with AMC vendors when taking over daily operations at NET Appraisal Service in 2019, and then DandBappraisals in 2020. Operated the Telecom portion of the Network Operations Center for Brinker International from 2006-2016, after working catering support for restaurants, which included flying to local businesses and setting up hardware and software, and ensuring functionality before departure. Was responsible for Telecom/Network uptime at 1100+ locations, and worked in tandem with the home office network team to keep home office phone system operational. Maintained home office Ethernet cables/jacks/66 blocks and would rewire or repair as needed. Saved company over $150,000 per year in phone line costs after doing self initiated audit of phone system. Organized operations of NET Appraisal Service in 2020, and streamlined operations to allow more efficient productivity, and communication with vendors.