Daniel Tineo
Bronx,NY
Summary
Self-motivated individual with years of experience working directly with people using strong interpersonal communications skills in diverse professional settings. Ability to function effectively as a team player as well as working independently as a leader to achieve objectives. Outstanding diplomacy that consistently produces win-win results for customers and the company.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Wellcare Representative
New York, NY
04.2018 - 04.2019
- Respond to member, provider and other inquiries via telephone.
- Demonstrated appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
- Record, investigates and resolves member complaints as detailed in the Grievance Procedure narrative.
- Assist in the education of new members and in the re-education of existing members regarding health plan procedures.
- Log, track and appropriately documents all issues utilizing on-line systems and procedures.
- Make decisions that are consistent with the concept of a win-win for members, associates and WellCare.
- Perform skills necessary to create a high-quality customer experience, as reflected through acceptable C-Sat scores, quality monitors and member feedback.
Asphalt Green
, New York
09.2012 - 01.2015
- Clean facilities regularly Coordinated activities to establish and maintain procedures for management and staff Assembled and moved furniture, hung pictures and bulletin boards, moved and set up tables and chairs.
- Repaired and replaced door knobs or locks, repaired door closures, patch holes in walls.
- Identify, document and report maintenance and repair work.
Baldor Specialty Food
, New York
06.2011 - 08.2011
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- Monitored order accuracy and made any necessary adjustments in a timely manner.
- Provided prompt customer service and product information as requested.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Provided guidance in product selection to new or potential customers.
- Monitored inventory levels to provide customers with up-to-date information on product orders.
Education
High School Diploma -
Bayard Educational Complex
New York, NY 09.2008 - 06.2012
Skills
Customer-careundefined
Timeline
Wellcare Representative
04.2018 - 04.2019
Asphalt Green
09.2012 - 01.2015
Baldor Specialty Food
06.2011 - 08.2011
High School Diploma -
Bayard Educational Complex
09.2008 - 06.2012
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