Wendy Gaines
Canton,MI
Summary
ADMINISTRATIVE PROFESSIONAL with more than 10 years of experience delivering exceptional
customer service and enhancing client retention rates while maintaining company policies and
procedures.
Driven professional with a strong career history in contributing to bottom-line revenue through
professional networking strategies, sales techniques, and customer satisfaction. Results-oriented
leader with the demonstrated ability to leverage industry knowledge to provide clients with accurate
and up-to-date education regarding medical equipment and products.
Overview
28
28
years of professional experience
Work History
RN Pre-Op/PACU, Star Plastic Surgery
Novi, MI
06.2022 - 11.2022
- Prepare patients for surgery, Preoperative teaching, and ensure patient safety in the perioperative phases of care
- Confirm the surgical consent, schedule and documentation are correct and that the patient, surgeon, and staff members agree
- Start IVs and administer conscious sedation, assist with placement of blocks for regional anesthesia
- Obtain the appropriate perioperative testing to ensure patient safety
- Care for patients in Phase I and II areas of post/op
- Manage airways and control post-op pain and nausea
- Educate patients and caregivers regarding post-op instructions, and give detailed instructions on a medication schedule
- Teach and demonstrate catheter care, drains, wound care, and compression garments.
Vaccination Nurse
SGS Consulting/CVS
Commerce, MI
09.2021 - 12.2021
- Educate patients and caregivers regarding CDC guidelines for vaccination schedules, side effects, and contraindications
- Evaluate Pt take a health history, and give vaccination\
- Manage vaccination records, supplies, and inventory
- Collaborate with Pharmacists and staff to give efficient, effective, and accurate care for patients and to have the needed vaccinations in supply
- Schedule and manage appointments and create a schedule for patients and staff members
- Clean and educate staff regarding proper hygiene and infection control.
Registered Nurse
St. Joseph Mercy Hospital
Pontiac, MI
09.2002 - 09.2018
- Pre-Admission Testing,Peri-Op, Special Procedures & PACU
Registered Nurse
Fresenius Medical Care
Madison Heights, MI
01.1998 - 01.1999
Registered Nurse
Henry Ford Hospital
Detroit, MI
01.1997 - 01.1998
Registered Nurse
Tournament Players Club
Dearborn, MI
01.1990 - 01.1998
Henry Ford Hospital
Dearborn, MI
01.1996 - 01.1997
Education
Associate of Science - undefined
AS - Nursing
Henry Ford Community College
Skills
- Medical Equipment
- Conflict Resolution
- Sales & Marketing
- Documentation
- Policy & Procedure
- Client Retention
- Customer Service
- Administrative Workflow
- Professional Networking SELECT ACCOMPLISHMENTS
- Demonstrated knowledge regarding the use and functionality of medical equipment and products
- Regarding urology, wound care, and colostomy
- Contributed to event planning initiatives, organizing banquets for parties of up to 300 people by
- Assembling menus, preparing tables, designing floor plans, and ensuring the correct foods and
- Beverages were available
- Administered exceptional customer service abilities, addressing client needs in a professional and
- Timely manner while ensuring the surgery experience was calming and friendly
- Enhanced the hospital's profit by providing exceptional emotional care and support for clients
- Undergoing major surgery in order to ensure procedure follow-through and payment
- Time Management
- Leadership Experience
- Conflict Management
- Negotiation
- Documentation review
- DME
- Computer literacy
- Sales
- Interior design
- Retail sales
- Communication skills
- Nursing
- Vital Signs
- Epic
- Medication Administration
- EMR Systems
- Dialysis Experience
- Cerner
- Medical Records
- Employee Orientation
- Catheter Care
- Infection Control Training
- Triage
- Phlebotomy
- Critical Care Experience
- Certifications and Licenses
- RN
- BLS Certification
- ACLS
- Assessments
- Patient-focused care — Highly Proficient
- September 2021
- Responding to patient concerns with sensitivity
- Full results: Highly Proficient
- Electronic health records: Best practices — Proficient
- July 2021
- Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
- Full results: Proficient
- Clinical judgment — Highly Proficient
- Assessing a patient's condition and implementing the appropriate medical intervention
- Verbal communication — Highly Proficient
- October 2019
- Speaking clearly, correctly, and concisely
- Customer focus & orientation — Highly Proficient
- December 2019
- Responding to customer situations with sensitivity
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
RN Pre-Op/PACU, Star Plastic Surgery
06.2022 - 11.2022
Vaccination Nurse
SGS Consulting/CVS
09.2021 - 12.2021
Registered Nurse
St. Joseph Mercy Hospital
09.2002 - 09.2018
Registered Nurse
Fresenius Medical Care
01.1998 - 01.1999
Registered Nurse
Henry Ford Hospital
01.1997 - 01.1998
Henry Ford Hospital
01.1996 - 01.1997
Registered Nurse
Tournament Players Club
01.1990 - 01.1998
Associate of Science - undefined
AS - Nursing
Henry Ford Community College
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