Daniel Trad
Fond du Lac,WI
Summary
Results-driven retail and customer service professional with strong leadership experience across retail operations, automotive management, and luxury hospitality environments. Proven track record of exceeding performance goals, driving customer retention, improving service metrics, and leading high-performing teams. Recognized for operational excellence, elite customer service, and consistent execution in fast-paced environments. Skilled in team leadership, customer engagement, sales performance, operational management, and relationship building.
Overview
7
7
years of professional experience
Work History
Concierge
Life Time
Brookfield, WI
12.2025 - 05.2026
- Delivered exceptional concierge-level service to high-end clientele in a luxury hospitality and wellness environment.
- Helped the team achieve the #3 regional ranking through outstanding customer engagement and service execution.
- Built strong relationships with members to improve retention and overall client satisfaction.
- Recognized by leadership across the country for professionalism, leadership presence, and service quality.
- Assisted members with personalized support, problem resolution, and premium customer experience
General Manager
Advance Auto Parts
Milwaukee, WI
12.2023 - 11.2025
- Managed overall store operations, team performance, sales goals, and customer satisfaction initiatives.
- Led the store to achieve the #4 customer service ranking in the region out of 126 stores.
- Developed and coached team members to improve productivity, morale, and service execution.
- Oversaw inventory management, staffing, scheduling, and operational compliance.
- Maintained a customer-first environment focused on retention, problem-solving, and consistent service excellence.
- Drove accountability and goal achievement through strong leadership and performance management.
Assistant Store Operations Manager
TJX Companies
Milwaukee, WI
04.2019 - 11.2023
- Assisted in leading daily store operations while driving exceptional customer service and operational performance.
- Helped maintain one of the top employee retention rates within the district.
- Contributed to achieving the #1 credit card performance ranking in the district.
- Supported strong OSA (On Shelf Availability/Operational Store Accuracy) performance and execution standards.
- Earned recognition as a President’s Club Award Winner for outstanding operational and sales performance.
- Coached and motivated team members to exceed company expectations and maintain a positive store culture.
- Assisted with merchandising, staffing, inventory control, and customer issue resolution in a high-volume retail environment.
Education
Associate of Applied Science - Criminal Justice
Waukesha County Technical College
Pewaukee, WI05-2010
High School Diploma -
Menomonee Falls High School
Menomonee Falls, WI06-2008
Skills
- Goal-Driven Leadership
- Strong Communication Skills
- Relationship Building
- Adaptability & Multitasking
- Proven Ability to Perform Under Pressure
- Passion for Delivering Exceptional Customer Experiences
Timeline
Concierge
Life Time
12.2025 - 05.2026
General Manager
Advance Auto Parts
12.2023 - 11.2025
Assistant Store Operations Manager
TJX Companies
04.2019 - 11.2023
Associate of Applied Science - Criminal Justice
Waukesha County Technical College
High School Diploma -
Menomonee Falls High School