Daniel Treviño
Austin
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Sonesta ES Suites
01.2024 - 01.2026
- In charge of Front Desk, Housekeeping and Engineering, Market, Security and Breakfast departments, in charge of reviewing reports from the respective head of departments and staff members, create cohesive goals, comprehensive plans and methods. in charge of support and weekly one-on-one meetings with head of departments and staff members if needed.
- In charge of payroll, weekly scheduling, hiring and training new team members, inspecting of rooms, enrollment training, check on reviews and survey status, staff incentive plans and new plans for optimal operations.
- In charge of ordering supplies to all departments and including market and pantry areas, by reaching out to providers (vistar, pepsi, etc) in a timely manner.
- providing detailed customer care and problem solving: adjusting credit card transactions, resolving accounts issues, balancing the house, using guest retention methods, reaching back to guests which may have issues that need to be resolved. Complete end of month documentation, monthly.
Front Office Manager
Courtyard by Marriott
03.2022 - 04.2023
- In charge of leading operations the overall shift team, including members of Housekeeping, Engineering, Accounting, Front desk in order to ensure a top quality stay for our guests.
- In charge of team training, meeting guest experience related goals, and hiring. In charge of keeping a great communication throughout all departments in the hotel.
- In charge of reporting detailed daily operations, reaching guests back about billing or medallia reviews.
Front Office Agent
Encore Boston Harbor
08.2021 - 03.2022
- In charge of delivering an strict 5 star hospitality service, focusing greatly on Forbes standards created and implemented only for 5 star resorts.
- Skillful problem solving and responsible for exceptional guest expectations achievements.
- Support with other teams to fulfill requests, such as Casino Marketing, Status Management, Housekeeping Status in order to achieve petitions before being made and surpass expectations.
Front Office Manager
Four Points Sheraton, by Marriott
02.2020 - 06.2021
- In charge of improving Guest satisfaction scores, keeping my team trained with new initiatives designed for our constant improvement and best adaptability.
- In charge of weekly scheduling, forecasts, revenue reports, ledger reports, reservations management, hiring, leading and managing my team of front desk and night audit agents, adjusting credit card transactions, balancing accounts.
- Ordering supplies, provide detailed customer care and problem solving.
Front Desk Supervisor / Housekeeping Supervisor
Holiday Inn Express
09.2016 - 01.2021
- Receive guests with professionalism. Make daily reports, logs and forecasts.
- Organize the staff and work materials and assign duties. Evaluate and control the quality of rooms and facilities in general.
- Responsible for solving problems and providing a professional service in both the reception area and housekeeping.
Food and Beverage Manager's assistant / Bartender
Hotel Grand Mayan Resorts
02.2013 - 10.2013
- Prepare drinks and cocktails providing a standardized service and ensuring that the area is clean and in optimal condition.
- Responsible for the supply of materials.
- Provide management support by providing solutions for various customer concerns.
- Responsible for the organization of events and the supply of material.
Education
Bachelor of Arts - Hospitality Business Administration
Universidad del Valle de México
Queretaro, Mx01.2016
Bachelor of Arts - Hospitality Management
Kendall College
Chicago, USA01.2016
Skills
- Opera (Hotel Management PMS)
- FOSSE (Hotel Management PMS)
- Lightspeed (Hotel Management PMS)
- Opera Cloud (Hotel Management PMS)
- Hotel Key (Hotel Management PMS)
- EPRO, Yardi, Workrecords, AtYourService, ADP, Medallia, Qualtrics, OneStream, EXP, Marsha, etc
- Microsoft Office
- Teams, Quickbooks, Slack
- Envision (Spa management PMS)
- Genesis, M2O, IST, IMS (Retail revenue software)
- Avionte (HR software)
- Open Table, aloha, (Restaurant)
- Adobe Cloud, Ableton, Davinci Resolve, Filmora (Creative software)
Certification
"FCE Certificate": Official Certificate from the University of Cambridge, (UK). Toronto, Canada, September 2010 - June 2011
LANGUAGES
SPANISH
Native or Bilingual
ENGLISH
Native or Bilingual
Timeline
Operations Manager
Sonesta ES Suites
01.2024 - 01.2026
Front Office Manager
Courtyard by Marriott
03.2022 - 04.2023
Front Office Agent
Encore Boston Harbor
08.2021 - 03.2022
Front Office Manager
Four Points Sheraton, by Marriott
02.2020 - 06.2021
Front Desk Supervisor / Housekeeping Supervisor
Holiday Inn Express
09.2016 - 01.2021
Food and Beverage Manager's assistant / Bartender
Hotel Grand Mayan Resorts
02.2013 - 10.2013
Bachelor of Arts - Hospitality Management
Kendall College
Bachelor of Arts - Hospitality Business Administration
Universidad del Valle de México