Daniel Trudell
Sioux City,IA
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at Hirschbach Motor Lines Inc. Skilled in complex problem-solving and staff training, fostering positive work environments and strong client relationships. Achieved significant improvements in service delivery and operational efficiency through effective team leadership and time management.
Overview
22
22
years of professional experience
Work History
Driving Manager
Hirschbach Motor Lines Inc.
08.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
General Manager
Durham School Bus Services
07.2012 - 08.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Driver Manager
Hirschbach Motor Lines
07.2002 - 06.2012
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
Education
Associate Of Applied Business - Micro Computer Specialist
Western Iowa Tech Community College
Sioux City, IA08.1992
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
Timeline
Driving Manager
Hirschbach Motor Lines Inc.
08.2021 - Current
General Manager
Durham School Bus Services
07.2012 - 08.2021
Driver Manager
Hirschbach Motor Lines
07.2002 - 06.2012
Associate Of Applied Business - Micro Computer Specialist
Western Iowa Tech Community College
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