Daniel Underwood
Southaven,MS
Summary
I recently graduated from WGU with a Bachelor of Science in Information Technology and am looking to start a career in this field. Currently, I am familiar with Windows, macOS, and Linux, as well as setting up hardware and software, diagnosing and troubleshooting issues, and handling customer inquiries and complaints effectively. Utilizes effective communication and problem-solving skills to resolve issues and improve customer satisfaction. Strong understanding of software tools and systems for streamlined support and operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Agent
Telenetwork
Southaven, MS
03.2026 - Current
- Resolved customer inquiries through various communication channels, enhancing satisfaction and retention.
- Documented support interactions in CRM system to ensure accurate records and facilitate follow-ups.
- Collaborated with team members to troubleshoot technical issues, improving resolution times and service quality.
Sales Associate
Kate Spade
Southaven, Mississippi
10.2025 - 03.2026
- Assisted customers in selecting and purchasing merchandise.
- Maintained visual presentation standards on the sales floor.
- Processed transactions accurately at the point of sale.
- Stocked shelves with products according to store layout and company guidelines.
Sales Associate
SKECHERS Factory Outlet
Southaven, Mississippi
09.2023 - 12.2023
- Engaged with customers to understand their needs and preferences.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Operations Associate
Kohls Department Store
Southaven, Mississippi
07.2021 - 04.2022
- Managed daily operations and coordinated team activities for efficient workflow.
- Assisted in inventory management by tracking stock levels and organizing supplies.
- Collaborated with departments to streamline communication and improve processes.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT04-2026
Associate of Arts - General Studies
Northwest Mississippi Community College
Senatobia, MS12-2022
Skills
- Project Management Concepts
- ITIL 4 Foundations
- Certified AWS Cloud Practitioner
- Microsoft Office Suite
- SQL
- JavaScript Basics
- Customer Service
- Troubleshooting and Diagnostics
- CRM software
- Complaint handling
Certification
CompTIA A+, CompTIA Security+, CompTIA Network +, LPI Essentials, AWS Certified Cloud Practitioner, ITIL 4 Foundations, CompTIA Project +
Timeline
Customer Support Agent
Telenetwork
03.2026 - Current
Sales Associate
Kate Spade
10.2025 - 03.2026
Sales Associate
SKECHERS Factory Outlet
09.2023 - 12.2023
Operations Associate
Kohls Department Store
07.2021 - 04.2022
Associate of Arts - General Studies
Northwest Mississippi Community College
Bachelor of Science - Information Technology
Western Governors University