Stephanie Adams
Tukwila
Summary
Resourceful Technology Coordinator known for exceptional customer service and adaptability. Experienced in managing vendor relationships and resolving escalated technical issues to enhance operational efficiency and support organizational goals.
Overview
9
9
years of professional experience
Work History
Technology Coordinator
Low Income Housing Institute
Seattle
09.2021 - Current
- Coordinated deployment, maintenance, and troubleshooting of technology across multiple properties, including computers, monitors, printers, routers, scanners, and network equipment.
- Provided hands‑on technical support for hardware, software, and network issues across multiple departments.
- Troubleshot connectivity issues involving Wi‑Fi, Ethernet, USB devices, and check scanners tied to banking systems.
- Acted as the primary communication bridge between technical teams, property managers, and leadership, ensuring accurate understanding of system requirements and project goals.
- Translated complex IT concepts—including networking, hardware configurations, and software workflows—into clear, actionable instructions for non‑technical staff.
- Partnered with vendors to resolve escalated issues, negotiate service improvements, and ensure timely delivery of equipment and support.
- Partnered with vendors to resolve escalated issues, negotiate service improvements, and ensure timely delivery of equipment and support.
Ricoh Printer Technician
Ricoh USA
Seattle
10.2017 - 03.2020
- Printer hardware diagnostics & repair
- Network printing setup (TCP/IP, SMB, LDAP)
- Install, configure, and maintain Ricoh multifunction printers and copiers.
- Diagnose mechanical, electrical, and software-related issues.
- Perform routine maintenance including cleaning, part replacement, and calibration.
- Configure network settings, scan-to-email, scan-to-folder, and authentication systems.
- Provide on-site and remote customer support.
- Maintain detailed service logs and documentation.
Education
Associate of Applied Science - Information Technoloy
Rassmuseen
06-2014
Skills
- Technical support
- Network troubleshooting
- Hardware maintenance
- Software installation
- Hardware configuration
- System maintenance
- Technical project management
- Project Management concepts
- ITIL framework
- Asset management
- Vendor management
- Problem solving
- Customer service orientation
- Calm under pressure
Timeline
Technology Coordinator
Low Income Housing Institute
09.2021 - Current
Ricoh Printer Technician
Ricoh USA
10.2017 - 03.2020
Associate of Applied Science - Information Technoloy
Rassmuseen