Niccole Hardenbrook
Big Rock,TN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Technology Coordinator
Stewart County Public Library
2014.05 - Current
- Increase employee satisfaction by efficiently resolving technical issues through remote support tools or on-site assistance when needed.
- Install new hardware and oversaw maintenance of existing hardware to provide support for users.
- Enhance overall technological efficiency by implementing and managing device updates for company-wide systems.
- Train staff and customers on best practices for computer usage.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Created website, serves as webmaster, coordinating the design and maintenance of the library's webpage.
- Works with the Red River Regional Library's Library Information Systems Specialist.
- Instructor/Coordinator for One-on-One and group Computer Classes.
- In accordance to Tennessee Standards, receive a minimum of 10 contact hours of library related training annually, of which at least five hours will be regionally or state sponsored.
Customer Relations
Parks & Associates Insurance, LLC
2013.02 - 2024.01
- Logged call information into internal database.
- Received and documented rental payments.
- Followed up with vendors to achieve timely payments of invoices.
- Created and curated engaging content for social media channels.
- Established and maintained the website and social media networks.
- Developed a digital filing system.
- Performed general office duties, such as filing, answering phone calls, and handling routine correspondence.
Education
Bachelor's Degree - Organizational Communication
Murray State University
Murray, KY12.2009
Skills
- Hardware Installation and Software Updates
- Content Creation
- Technical Support
- Website Updates
- Attention to Detail
- Problem-Solving
- Decision-Making
- Critical Thinking
- Patience and resilience
- Customer Relations
- Training and mentoring
- Teamwork and Collaboration
Timeline
Technology Coordinator
Stewart County Public Library
2014.05 - Current
Customer Relations
Parks & Associates Insurance, LLC
2013.02 - 2024.01
Bachelor's Degree - Organizational Communication
Murray State University
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