Stephani Lindsey
Cumming,GA
Summary
Accomplished supervisor dedicated to exceeding customer expectations and driving company success. Expertise in leading high-performing teams while fostering strong employee relationships that enhance productivity and morale. Proven track record in implementing cost-reduction strategies and optimizing production processes for improved efficiency. Committed to creating a collaborative work environment that empowers team members to reach their full potential.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Youth Services Supervisor
Forsyth County Public Library
05.2024 - Current
- Full-time (40 hrs/wk. Varied shifts)
- Coordinates, plans, and implements system wide reading incentive programs for all ages with the Youth Services Supervisor team and Programming Manager utilizing Beanstack. Utilizes Beanstack Insights reporting to determine future growth projections for planning upcoming incentive programs and acquisition of appropriate incentive prize amounts. Trains staff on Beanstack Admin tools. Assists patrons with Beanstack Reader Experience.
- Oversees branch-level services to youth. Maintains the youth areas of the library branch. Maintains and markets the Easy, Juvenile, and Teen collections. Performs monthly deselection of materials for condition. Requests materials for procurement to expand collections.
- Develops, schedules, assigns work, coaches and mentors, and evaluates performance of Youth Specialists. Trains, assigns work to, and monitors activities of any assigned volunteers.
- As a designated building supervisor, applies good judgment and problem-solving skills to resolve issues with patrons who have questions, comments, or concerns that are not adequately addressed by front-line Information staff. Provides a positive, professional impression of the Library.
- Proactively assists patrons in using self-service machines. Promotes the availability of self-service options; provides guidance to patrons in using machines and navigating screens; troubleshoots questions and problems.
- Provides readers’ advisory and information services to walk-in, telephone, and web-based patrons of all ages, with specific emphasis on children, teens, and their caregivers.
- Managed Sharon Forks Library volunTEENs from 2022-current including: application review, applicant interviews, creating and implementing a streamlined communication and scheduling system, and acting as primary staff contact.
- Provides direct customer service to library patrons of all ages, with a specific emphasis on children, teens, and their caregivers.
Youth Specialist
Forsyth County Public Library
07.2019 - 05.2024
- Full-time (40 hrs/wk. Varied shifts)
- Provides information, readers’ advisory, and circulation services to walk-in, telephone, and web-based patrons of all ages, and performs other support tasks.
- Plans, prepares and presents programs, with an emphasis on children and teens, at libraries and other Outreach locations.
Systems Analyst
Palmdale Regional Medical Center
01.2010 - 01.2018
- Full-time (40 hrs/wk. Varied shifts)
- Department Payroll- Kronos and Kronos iSeries. Processed daily and bi-weekly payroll for 6 departments (50+ employees). Informed staff of any changes to CA labor laws and policies. Acted as a facility Kronos Super User.
- Nuance Administrator- Maintained physician dictation software and created imaging report templates for Radiologists.
- Data entry and management. Processed a variety of daily, weekly and monthly reports using multiple programs including Excel.
- Multi-tasking, imaging system management, IT support and handling high-volume phone calls.
- Assist physicians, technicians and patients in a fast-paced, high demand environment. Supervised and trained clerical staff.
Administrative Supervisor
Best Buy
10.2003 - 10.2006
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Assistant Manager
HobbyTownUSA
08.2002 - 12.2003
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Education
Master of Library and Information Science - Library Management
Valdosta State University
Valdosta, GA01.2023
Bachelor of Arts - Cinema Television and Video Arts (Television Production)
California State University Northridge
Northridge, CA01.2007
Skills
- Experience in Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher), Google platform and analytics, social media platforms, web and graphic design, Polaris, LEAP, LibraryAware, and various other computer programs
- Large scale staff scheduling using various platforms
- Multitasking and time management with various deadlines and a heavy workload
- Advanced video filming and editing
- Problem-solving and critical thinking
- Excellent written and verbal communication skills
- Knowledgeable and experienced with a wide variety of gaming genres, platforms, and formats including trading cards games, classic and contemporary tabletop board games, miniature games, and video games
Certification
- Georgia State Board Librarian Grade 5B Certification: License No. LIB006278 (Exp. 6/2026)
- Georgia Peach Book Award Committee member (2022-2024)
Timeline
Youth Services Supervisor
Forsyth County Public Library
05.2024 - Current
Youth Specialist
Forsyth County Public Library
07.2019 - 05.2024
Systems Analyst
Palmdale Regional Medical Center
01.2010 - 01.2018
Administrative Supervisor
Best Buy
10.2003 - 10.2006
Assistant Manager
HobbyTownUSA
08.2002 - 12.2003
Master of Library and Information Science - Library Management
Valdosta State University
Bachelor of Arts - Cinema Television and Video Arts (Television Production)
California State University Northridge
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