Edgar Rodriguez

Technical Support & Integration

• Provided technical support and troubleshooting for hardware, software, and network issues, ensuring minimal disruption to instruction.
• Managed Google Workspace for Education, student information systems, and classroom technology tools to enhance learning.
• Implemented and maintained interactive whiteboards, projectors, and 1:1 device programs, supporting a tech-rich learning environment.

Systems & Infrastructure Management

• Managed school-wide Wi-Fi networks, servers, and software licenses, ensuring seamless connectivity and security.
• Coordinated with vendors and district IT staff to oversee technology purchases, upgrades, and maintenance schedules.
• Ensured data privacy compliance by implementing secure access controls and training staff on FERPA and COPPA regulations.
• Completed routine maintenance and repair.
• Coordinated with vendors to purchase technology equipment and services.
• Developed and managed a network of computers for multiple departments.
• Set up computer hardware, software and associated devices.
• Created user accounts, configured access privileges, and monitored user activity on the network.
• Installed new hardware and software applications to ensure compatibility with existing systems.
• Maintained inventory data of computer hardware and software throughout district.

• Entered data into online student information system to report information.
• Processed student applications for free and reduced lunch programs according to district guidelines.
• Updated databases with current contact information of students' families.
• Prepared letters or memos on behalf of faculty members or administration.
• Organized student records and maintained accurate filing systems.
• Assisted in the daily operations of the school office.
• Answered telephones, directed calls, and took messages.
• Maintained attendance records for all students.
• Collected payments for lunch accounts, field trips, fundraisers and other activities.

• Investigated root causes of recurring problems with specific hardware or software configurations.
• Configured routers and switches for optimal network performance.
• Upgraded existing systems by installing new versions of operating systems or application software.
• Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
• Drove company vehicles to and from customer locations to perform field maintenance.
• Maintained inventory of parts and supplies used for repairs and service calls.
• Collaborated with engineering teams to develop solutions to technical challenges encountered in the field.

• Provided technical support to customers with existing devices and troubleshooted issues they were having.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
• Made monthly inventory counts.