Dennis Curlee
Hutto,TX
Summary
To obtain a position where I can use my skills in diagnosing and fixing computer hardware/software issues. I am looking to join the BASIS ED organization based on the great culture and opportunity I have heard about from current employees.
Technology professional prepared for this role with strong background in managing and optimizing technological systems. Skilled in network administration, software implementation, and troubleshooting, ensuring seamless IT operations. Known for fostering team collaboration, adapting to changing needs, and consistently delivering results that drive organizational success. Reliable, resourceful, and focused on achieving impactful outcomes through strategic technology solutions.
Overview
8
8
years of professional experience
Work History
Technology Coordinator
BASIS Independent Schools
10.2023 - 11.2024
- Debugged, troubleshot and diagnosed issues with network infrastructure, computers and peripheral devices.
- Installed new hardware and oversaw maintenance of existing hardware to provide support for users.
- Configured 100s of devices, set up computers and updated software.
- Resolved hardware failures by troubleshooting hard drives, diagnosing memory issues and checking power supply.
- Monitored helpdesk ticketing system to track technology-related issues, prioritizing tasks based on urgency and impact on business operations.
Customer Support Agent
Austin Capital Bank SSB
12.2020 - 10.2023
- Troubleshoot technical issues customers may have with their online account portal (password issues, outdated email address, duplicate profiles, etc)
- Managed high volume of inbound calls, ensuring prompt and professional customer service.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
Software Solutions Consultant
Harte Hanks
09.2018 - 12.2020
- Called FedEx Customers to schedule software installation/trainings appointments
- Provided expert guidance and support throughout the implementation process, resolving any technical issues promptly and efficiently.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Performed detailed research of customer business structures to accurately tailor FedEx services to unique needs of each.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
Technical Support Representative
Harte Hanks
01.2017 - 09.2018
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Computer Repair Technician
Southern Careers Institute
01.2017 - 01.2018
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
- Stayed up-to-date with industry trends and advancements in technology to provide relevant advice to customers on potential upgrades or improvements they could make to their systems.
Education
Help Desk/Computer Support Certification -
Southern Careers Institute
Austin, TX01.2018
High School Diploma -
Star Charter Academy
Pflugerville, TX05-2008
Skills
- Computer Repair
- Microsoft Office
- Help Desk Support
- Information Systems
- Device Configuration
- Desktop Installation
- Hardware troubleshooting
- Hardware installation
- Device configuration
Timeline
Technology Coordinator
BASIS Independent Schools
10.2023 - 11.2024
Customer Support Agent
Austin Capital Bank SSB
12.2020 - 10.2023
Software Solutions Consultant
Harte Hanks
09.2018 - 12.2020
Technical Support Representative
Harte Hanks
01.2017 - 09.2018
Computer Repair Technician
Southern Careers Institute
01.2017 - 01.2018
Help Desk/Computer Support Certification -
Southern Careers Institute
High School Diploma -
Star Charter Academy
Similar Profiles
Julian AvilaJulian Avila
English Interventionist at BASIS Independent SchoolsEnglish Interventionist at BASIS Independent Schools
Kirmille PrimusKirmille Primus
Camp Counselor at BASIS Independent SchoolsCamp Counselor at BASIS Independent Schools
Danielle GreenDanielle Green
Athletic Director at BASIS Independent SchoolsAthletic Director at BASIS Independent Schools