Hi, I’m
Erin Nicholas
Summary
Graduate of Delgado Community College with a Associate of Science degree in Computer Network Technology. My program of study core courses prepare me to perform tasks associated with installing, upgrading, and maintaining software and network infrastructures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
years of professional experience
Work History
Community Academies Of New Orleans
Technology Coordinator
07.2020 - 10.2020
Job overview
- Debugged, troubleshot and diagnosed issues with network infrastructure, computers and peripheral devices.
- Selected, purchased and maintained instructional technology materials and equipment.
- Created server accounts to manage network resources.
- Planned and implemented network updates to maintain performance.
- Installed new hardware and oversaw maintenance of existing hardware to provide support for users.
- Supported [Number] teachers in implementing various educational strategies to create conducive learning environment.
- Resolved hardware failures by troubleshooting hard drives, diagnosing memory issues and checking power supply.
- Used [Software] to create training materials for new applications and software.
- Used [Software] to update school website with events, announcements, news and images.
- Organized equipment donations of desktops, laptops and printers.
- Maintained active inventory of hardware and software licenses using Microsoft Excel.
- Oversaw logistical requirements for state and district-wide standardized testing.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Configured devices, set up computers and updated software.
- Performed system administration duties by monitoring and modifying student profiles and resetting passwords.
Choice Foundation Schools
IT Technician / Coordinator
08.2018 - 06.2020
Job overview
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and laptops.
- Configured systems according to prescribed software and hardware frameworks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored systems in operation and input commands to troubleshoot areas.
- Onboarded new users to internal systems by providing network credentialing, desktop and laptop usage and BYOD programs.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Processed over 50 support requests weekly for technical assistance on wide range of issues related to classroom instruction.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
McDonogh 42 Elementary Charter School
IT Intern
08.2016 - 05.2017
Job overview
- Supported the IT team in the maintenance of hardware, software and other systems
- Troubleshooted issues with equipment like printers, computers and servers
- Ran software updates and backups.
University of New Orleans
Office Assistant and Tutor
06.2011 - 08.2016
Job overview
- Created and managed Excel workbooks
- Maintained inventory
- Assisted students with various educational subjects
- Accountable for students attendance
Education
Delgado Community College
Associate of Science degree from Computer Network Technology
University Overview
GPA: 2.8
ITT Technical Institute
from Network Systems Administration
Thurgood Marshall Early College High School
05.2011
University Overview
GPA: 3.8
Skills
- Networking Expertise
- Device Configuration
- Technology Alignment
- Instructional Technology
- Website Updates
- Equipment Management
- WiFi Setup
- Technical Support
- Hardware Installation
- Software Licensing
- Debugging and Troubleshooting
- Customer Inquiries
Timeline
Technology Coordinator
Community Academies Of New Orleans
07.2020 - 10.2020
IT Technician / Coordinator
Choice Foundation Schools
08.2018 - 06.2020
IT Intern
McDonogh 42 Elementary Charter School
08.2016 - 05.2017
Office Assistant and Tutor
University of New Orleans
06.2011 - 08.2016
Delgado Community College
Associate of Science degree from Computer Network Technology
ITT Technical Institute
from Network Systems Administration
Thurgood Marshall Early College High School
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