Daniel Unzueta
Phoenix,AZ
Summary
Hardworking and driven, bringing 4+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
8
8
years of professional experience
Work History
Yard Supervisor
Sierra Auction
08.2023 - Current
- Improved yard efficiency by implementing streamlined processes for inventory management and equipment maintenance.
- Enhanced employee productivity by providing regular training sessions on safety protocols and equipment operation.
- Reduced workplace accidents with consistent enforcement of safety guidelines and conducting routine inspections.
- Managed daily operations, coordinating staff schedules and allocating resources to ensure timely completion of tasks.
- Increased customer satisfaction through proactive communication regarding scheduling, deliveries, and potential issues.
- Led a cross-functional team to identify areas for improvement within the yard, resulting in more efficient daily operations.
Intake Supervisor/ Precertification Specialist
Destiny Springs
06.2020 - 08.2023
- Work with the Director to develop and implement a cross organizational plan for the Intake Department in alignment with organizational vision and strategy
- Assist to lead key strategic projects with internal and external stakeholders
- Participate in and lead internal and external training, education and outreach sessions as related to the portfolio
- Manage day to day operations of the Intake Department including but not limited to ensuring ongoing coverage of the Department, monitoring incoming requests and referrals, responding to inquiries, processing referrals, capture program metrics for these duties
- Create framework for Intake to function as the centralized hub for the Organization
- Ensure patients have the information necessary to make critical care decisions and may provide information to patient caretakers in accordance to HIPPA
- Get prior authorizations from insurances for inpatient mental health stay.
Process Executive
Cognizant
12.2018 - 06.2020
- Identify inefficiencies in workflow processes and suggest solutions
- Review report content within client-based metric and quality standards
- Investigate and enforce social media terms of use by analyzing potentially abusive content
- Create and develop general correspondence, memos, and presentations Operations Administrator functions
- Research and draft responses regarding operational incoming issues and concerns.
- Provided training and mentorship to team members, fostering a culture of learning and growth.
Store Manager
Boost Mobile
02.2016 - 12.2018
- Responsible for planning, directing, and overseeing day to day operations
- Meet sales goals by training, motivating, and providing feedback to sales team
- Ensure high levels of customers satisfaction through GREAT service
- Conduct personnel performance appraisals to assess training needs and build career paths
- Traveled to manage multiple locations.
Sales Lead
T-Mobile
05.2016 - 02.2017
- Assisted with day to day operations
- Implemented training and coaching to representatives
- Responded to telephone inquiries and handle confidential information
- Maintain store and set up displays and demos.
Education
Phoenix College
Phoenix, AZ05.2016
Arizona State University
Phoenix, AZ05.2015
High School Diploma -
Alhambra High School
Phoenix, AZ05.2013
Skills
- Bilingual – English & Spanish
- Business level speaking, writing, & reading
- Microsoft Office
- Process Development
- Training and Development
- Quality Assurance
- Heavy Machinery Operation
- Performance Assessment
- Environmental awareness
- Incident Reporting
- Staff Training
- Employee Counseling
- Assignment Delegation
- Forklift Operations
- Loading and unloading
References
Available upon request
Timeline
Yard Supervisor
Sierra Auction
08.2023 - Current
Intake Supervisor/ Precertification Specialist
Destiny Springs
06.2020 - 08.2023
Process Executive
Cognizant
12.2018 - 06.2020
Sales Lead
T-Mobile
05.2016 - 02.2017
Store Manager
Boost Mobile
02.2016 - 12.2018
Phoenix College
Arizona State University
High School Diploma -
Alhambra High School