Daniel Urdaneta
Davenport,USA
Summary
Embraced opportunities to learn and adapt in order to effectively complete assigned responsibilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader/Supervisor
Ayr Wellness
Clermont, FL
05.2025 - Current
- -Oversee patient advocates to make sure all functions are being done correctly
- -Provide excellent customer relations while still coaching the patient advocates
- -Ensure that all products are accounted for and logged
- -Receive and check shipments to the corresponding manifests
- -Make sure that KPIs are updated and posted on boards
- -Paying attention to All the details no matter how small
- -Manage all cash reporting and making sure they all match to what they’re supposed to be at such as counting registers and petty cash
- -Running a smooth but efficient shift while directing the patient advocates what to focus on
Team Lead/Supervisor
Ayr Wellness
Eustis, FL
10.2024 - 05.2025
- -Oversee patient advocates to make sure all functions are being done correctly
- -Provide excellent customer relations while still coaching the patient advocates
- -Ensure that all products are accounted for and logged
- -Receive and check shipments to the corresponding manifests
- -Make sure that KPIs are updated and posted on boards
- -Paying attention to All the details no matter how small
- -Manage all cash reporting and making sure they all match to what they’re supposed to be at such as counting registers and petty cash
- -Running a smooth but efficient shift while directing the patient advocates what to focus on
Patient Advocate
Ayr Wellness
Clermont, FL
03.2024 - 10.2024
- As a patient advocate, my responsibilities and duties include helping patients understand their treatment options and working with medical cannabis to help them in the best fit way.
- Assisting patients on register
- Informing patients about different ways to better access their prescription online.
- Assistance with inventory count and control verification
- Preformed restocks of all live wells and informed management of any prior lots needing to be pulled
- Verified incoming shipments with management
- Commuted to any ongoing events or doctor days to help market the company
- Knowledge with dutchie, outlook, Microsoft, word document, alpine and OMMU.
- Assistance with training any new incoming staff
- Ensuring the team is stocked with product and bags throughout the shift to ensure a smooth work day for the shift ahead
Team Member
Vivid Smoke Shop
Clermont, FL
02.2023 - 01.2024
- Providing exceptional customer service
- Processing sales transactions accurately
- Maintaining a clean and organized store environment.
Receiver
Lowe’s warehouse
Poinciana, FL
10.2020 - 05.2022
- Stocked and organized shelves.
- Safely unloaded trucks and sorted products into property inventory lot.
- Prepared receiving area for incoming shipments.
- Kept store aisles clean and safe.
Manager
Twistee Treat
Davenport, FL
03.2019 - 11.2020
- Overseeing daily business operations.
- Responsible for cash handling and deposits
- Inventory, scheduling, purchasing and payroll validation.
Team Leader
McDonald's
Kissimmee, FL
06.2018 - 08.2020
- Responsible for ensuring smooth operations with leading teams through a shift
- Understands and communicates with clarity targets and goals; assists team members with.
- Assistance on register, with high volume hours.
Education
High school diploma - undefined
Skills
- Food service management
- Print advertising
- Networking event recruitment
- Managing food service teams
- Cash handling
- Spanish
- Referrals (candidate sourcing)
- Forklift
- On-the-job training (training delivery method)
- Load & Unload
- Upselling
- Customer service
- Pallet Jack
- Time management
- Electric pallet jack
- Bilingual
- Conducting staff training sessions as a first-line manager
- Materials handling
- Inventory control
- Performance management
- Customer relationship building
- Cross-selling
- Complaint handling
- Conflict resolution
- Financial performance measurement
- Team motivation (leadership skill)
- Cashier
- Warehouse Experience
- Basic math
- Mentoring
- Cash reconciliation
- Math
- Organizational skills
- Heavy lifting
- Receiving
- Delegation
- English
- Driving
- Computer skills
- Coaching
- Self-directed learning
- Packaging
- Team management
- Heavy equipment operation
- Load & unload
- Communication skills
- Warehouse experience
Certification
Driver's License
Languages
Spanish
English
Additional Information
Authorized to work in the US for any employer
Timeline
Team Leader/Supervisor
Ayr Wellness
05.2025 - Current
Team Lead/Supervisor
Ayr Wellness
10.2024 - 05.2025
Patient Advocate
Ayr Wellness
03.2024 - 10.2024
Team Member
Vivid Smoke Shop
02.2023 - 01.2024
Receiver
Lowe’s warehouse
10.2020 - 05.2022
Manager
Twistee Treat
03.2019 - 11.2020
Team Leader
McDonald's
06.2018 - 08.2020