Daniel V.
TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and food preparation at Pho Le Lai. Proven ability to enhance guest satisfaction through strong multitasking and attention to detail. Skilled in cash handling and conflict resolution, consistently delivering exceptional service and fostering loyalty among patrons.
Overview
2011
2011
years of professional experience
Work History
Waiter
Pho Le Lai
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Cook
Whataburger
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Cook
Taco Vell
Customer Service Representative
Teleperformance USA
Edinburgh, Tx
01.2010 - 08.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
McAllen High School
McAllen, TX04.2008
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Cleanliness
- Order taking
- Professional appearance
- Cash handling
- Decision-making
- Order management
- Order accuracy
- Table setting
- Guest relations
- Service prioritization
- Menu memorization
- Menu presentation
- Table bussing
- Memory retention
- Safe food handling
- Dining area maintenance
- Accurate money handling
- Food station setup
- Upselling techniques
- Sales techniques
- Basic math
- Food presentation
- Bill computation
- Item promotion
- Salesmanship
- Quality control
- Conflict resolution
- Reliability and punctuality
- Food handling safety
- Check payment processing
- Price memorization
- Positive and professional
- Dining customer service
- POS operation
- Calm demeanor
- Dish preparation
- Meal recommendations
- Point-of-sale system
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Teleperformance USA
01.2010 - 08.2010
Waiter
Pho Le Lai
Cook
Whataburger
Cook
Taco Vell
High School Diploma -
McAllen High School