Daniel Valdez
Colorado Springs,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Opening General Manager
Hilton Garden Inn
01.2019 - Current
- Consistently excel in guest satisfaction by implementing exceptional customer service standards and training.
- Opened new locations efficiently by overseeing construction progress, coordinating staff hiring/training efforts, and utilization of all Hilton platforms.
- Reduced employee turnover rates through competitive compensation packages, clear career development paths, and recognition programs for top performers.
- Achieved operational efficiency by streamlining processes, reducing labor costs, and managing budgets.
- Developed a strong team culture through effective communication, motivation, and providing a positive upbeat work environment.
- Increased revenue with targeted marketing strategies and local negotiated rate implementation and maintenance.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
Staybridge Suites Colorado Springs
11.2010 - 01.2019
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Director of Sales and Marketing
Staybridge Suites Hotel
01.2008 - 11.2010
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Boosted company''s brand visibility through targeted advertising campaigns and social media engagement.
- Managed a high-performing sales team, providing regular coaching and training to enhance their skills and performance.
- Cultivated long-term partnerships with key industry influencers, strengthening the company''s credibility in the marketplace.
- Secured major client contracts by delivering persuasive presentations that highlighted the value of our products and services.
Sales Manager
Hampton Inn By Hilton
01.2007 - 01.2008
- Increased sales revenue by developing and implementing effective sales strategies.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Education
Skills
- Sales Strategy
- Quality Assurance
- Human Resources Management
- Team Leadership
- Vendor Relations
- Delegation Skills
- Operations Management
- Customer Service
- Problem Solving
- Customer Relationship Management
- Distribution Management
- Contract Negotiations
Accomplishments
2022 Quarter 4 Bright Hearted Award Winner (Hilton)
2023 Quarter 3 Bright Hearted Award Winner (Hilton)
2018 Torchbearer Award Staybridge Suites (IHG)
2017 Quality Excellence Award Staybridge Suites (IHG)
2015 Torchbearer Award Staybridge Suites (IHG)
Certification
Hilton Garden Inn General Manager Certification 2019 Hilton Hotels
Languages
Spanish
Full Professional
Software
OnQ Rates and Inventory
Gro (Hilton)
Global Distribution (Hilton)
OnQ Property Management System (Hilton)
M3 Accounting
Adams Keegan Payroll Solution
Concerto (IHG)
OnQ Solicition Management (Hilton)
IHG RFP (IHG)
Lanyon/Cvent/Meeting Broker
References
References available upon request.
Timeline
Opening General Manager
Hilton Garden Inn
01.2019 - Current
General Manager
Staybridge Suites Colorado Springs
11.2010 - 01.2019
Director of Sales and Marketing
Staybridge Suites Hotel
01.2008 - 11.2010
Sales Manager
Hampton Inn By Hilton
01.2007 - 01.2008
Hilton Garden Inn General Manager Certification 2019 Hilton Hotels
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