Stephanie Dietz
Sales-Operations and Customer Service Expert
Florham Park,New Jersey
Summary
Results-driven hotel professional with a strong track record in maximizing hotel profitability through strategic revenue generation and cost management. Skilled in developing and implementing sales strategies that align operational goals with guest satisfaction. Nearly two decades of experience in property management, renovations, and team leadership. Aiming to transition skills to a broader role in the hospitality sector or with a vendor company.
Overview
32
32
years of professional experience
16
16
Certifications
Work History
OPENING GENERAL MANAGER
Residence Inn
- Envue Hotel, Weehawken, New Jersey (Colwen sold property back to co-owner due to union avoidances.
Director of Sales and Marketing
Hampton Inn
- Booked $35,000.00 of meeting room rental - 100% increase YOY
- Exceeded booking goals every quarter and received maximum bonus every quarter
- Revenue management responsibilities
- Created and “everybody sells” program for hotel
Vice President of Operations
Highgate Hotels
06.2024 - 09.2024
- Infinity Hotels
General Manager
Highgate hotels
02.2024 - 06.2024
- Residence Inn by Marriott
General Manager
Buffalo Lodging Associates
11.2023 - 02.2024
- Residence Inn by Marriott | Recruited by VP of Operations at Buffalo Lodging to improve hotel revenues, increase GSS scores, build an empowered team and improve the condition of the hotel. In one year: Increased ADR, OCC and RevPar on STR, GSS scores have increased dramatically, ESOC has increased both in OCC and ADR. Hotel hosts 36% extended stay. QA score 84.2, an increase YOY. Hotel built in 2004.
- Reason for Leaving – Recruited by Highgate to improve Saddle River property in New Jersey
Opening General Manager
Brandt Hospitality Group
01.2021 - 11.2023
- Home2 Suites Opening - First Hilton Opening for this company and first hotel opening on the East Coast. The operations team was ready ahead of the construction schedule for opening. Over $500,000.00 on the books prior to opening.
- Reason for Leaving – recruited by VP of Operations from Buffalo Lodging to return to the company
Area General Manager
GF Hotels & Resorts
05.2020 - 01.2021
- Hilton/IHG/Marriott Properties - assisted in transitioning new hotels into the GF portfolio. Sitting GM at Yonkers Hampton Inn & Suites to include a full service bar and small 12 plate menu.
- Reason for Leaving: Family Medical
Regional Field Support General Manager
Colwen Hotels
12.2016 - 05.2020
- Duties included: onboarding new GM/DOS positions, assisting in the openings of AC by Marriott, renovation of Residence Inn, Task Force GM for Fairfield Inn & Suites, Residence Inn, Homewood Suites, Hampton Inn & Suites, Towneplace Suites. 100% travel role from New Jersey to New Hampshire, Boston, Rhode Island
OPENING GENERAL MANAGER
Hampton Inn & Suites
01.2017 - 11.2018
- Winner of Opening General Manager of the Year
- Lead and manage all aspects of the hotel, demonstrating and promoting commitment to providing the best possible experience for our guests and employees.
- Develop and execute innovative sales strategies; establish sales territories, quotas, and goals for Sales Teams.
- Interview, on-board, train, counsel, schedule, mentor and supervise associates.
- Conduct staff meetings to share company communications, policy reviews, property activities, and goals.
- Provide a positive working atmosphere, evaluate performance, and help staff meet their career goals.
- Accomplishments: QA SCORES 96.8, 99.78 and 98.7: #1 HAMPTON INN & SUITES ON TQS FOR FULL YEAR. #1 ON TRIP ADVISOR HILTON LIGHTHOUSE CANDIDATE
GENERAL MANAGER
Buffalo Lodging Associates
07.2015 - 01.2017
- Coordinated, directed, and managed the staff and everyday hotel operations, fostered a welcoming, safe, healthy environment, and ensured a great guest experience.
- Hired, trained, and encouraged a team of dedicated associates, providing a positive work experience.
- Accountable for managing the front office payroll and expense budgets.
- Accomplishments: QA scores: 96.5, 97.3
- #1 Hampton Inn in NJ/Circle of Excellence Award Winner
- 99.2% engagement score for team members (JD Power)
AREA DIRECTOR OF SALES
Residence Inn by Marriott and Hilton Garden Inn
09.2013 - 05.2015
- Achieved performance objectives focused on driving sales, profitability, guest and associate satisfaction, and meeting brand standards.
- Managed the entire sales process, from initial lead generation to closing sales through revenue management and customer retention; built and formed new partnerships with potential clients.
- Liaised with clients to identify their needs and to ensure customer satisfaction.
- Conducted market research, identified potential business in the local market and negotiated contracts.
- Managed all sales activities to meet revenue objectives; provided periodic reports to management.
- Maintained relationships with local companies and key people to increase the company's visibility.
- Actively reviewed and monitored social media to ensure timely and appropriate responses to postings.
DIRECTOR OF SALES/MARKETING
Fillmore Hospitality Group
03.2013 - 09.2013
- Hilton DoubleTree Hotel & Conference Center
OWNER AND OPERATOR
You're Invited Too
04.2003 - 08.2012
- Established a viable business model for corporate/social event planning and Invitation Company.
- Oversaw and daily operations; managed campaigns, ads, email and social media marketing.
AREA DIRECTOR SALES & MARKETING
Prime Hospitality Management
01.1998 - 01.2001
DIRECTOR SALES & MARKETING
Prime Hospitality Management
01.1995 - 01.1998
- Four Points Sheraton
DIRECTOR SALES & MARKETING
Prime Hospitality Management
01.1993 - 01.1995
- Ramada Hotel & Conference Center
Education
Associates Degree - Hotel/Restaurant & Tourism Management
County College of Morris
NJSkills
Revenue generation techniques Sales funnel optimization Market expansion tactics
Product validation
Financial performance expert
Recruitment sourcing
hotel chain operations
Critical thinking
franchise business acumen
Active problem resolution
asset management
Deadline adherence
Talent development
On-site regional assistance
Autonomous worker
leadership advancement
Supplier oversight
Certification
Certified Hampton Inn & Suites General Manager
Timeline
Vice President of Operations
Highgate Hotels
06.2024 - 09.2024
General Manager
Highgate hotels
02.2024 - 06.2024
General Manager
Buffalo Lodging Associates
11.2023 - 02.2024
Opening General Manager
Brandt Hospitality Group
01.2021 - 11.2023
Area General Manager
GF Hotels & Resorts
05.2020 - 01.2021
OPENING GENERAL MANAGER
Hampton Inn & Suites
01.2017 - 11.2018
Regional Field Support General Manager
Colwen Hotels
12.2016 - 05.2020
GENERAL MANAGER
Buffalo Lodging Associates
07.2015 - 01.2017
AREA DIRECTOR OF SALES
Residence Inn by Marriott and Hilton Garden Inn
09.2013 - 05.2015
DIRECTOR OF SALES/MARKETING
Fillmore Hospitality Group
03.2013 - 09.2013
OWNER AND OPERATOR
You're Invited Too
04.2003 - 08.2012
AREA DIRECTOR SALES & MARKETING
Prime Hospitality Management
01.1998 - 01.2001
DIRECTOR SALES & MARKETING
Prime Hospitality Management
01.1995 - 01.1998
DIRECTOR SALES & MARKETING
Prime Hospitality Management
01.1993 - 01.1995
OPENING GENERAL MANAGER
Residence Inn
Director of Sales and Marketing
Hampton Inn
Associates Degree - Hotel/Restaurant & Tourism Management
County College of Morris