Angela Turley
Saint Albans,WV
Summary
A seasoned professional with a proven track record at Macy's, I excel in supplier relationship management and team leadership. Leveraging database operations expertise and exceptional interpersonal communication, I've driven business development and workforce growth. My strategic planning and analytical thinking have consistently enhanced operational efficiency and performance, underscoring my ability to lead and innovate in dynamic environments.
Overview
10
10
years of professional experience
Work History
Office Manager
Yeager Insurance Agency
Hurricane, WV
12.2019 - 10.2024
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Provided administrative support to management team including preparing reports and presentations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed files and records to obtain information and respond to requests.
- Ensured compliance with applicable laws regarding employment practices.
- Coded and entered daily invoices with in-house accounting software.
- Monitored inventory levels and placed orders when needed.
- Assisted in developing budgets for departmental expenses.
- Supervised staff members, organized schedules and delegated tasks.
- Analyzed business performance data and forecasted business results for upper management.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
District Manager
Par Mar Oil
Saint Albans, WV
02.2018 - 04.2024
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Created and maintained productive relationships with key stakeholders in the district.
- Conducted market research and reported on competitors.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Directed and coordinated products, services and sales activities.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Oversaw regional and local sales managers and staff.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
Online Sales Operations Coordinator
Macy's
Huntington, WV
08.2014 - 05.2019
- Delivered e-mail confirmation of completed transactions and shipment.
- Optimized web pages for improved search engine optimization rankings.
- Assisted in developing and launching new products on the e-commerce platform.
- Received and processed payments from customers using electronic transaction services.
- Conducted regular audits of online sales processes to ensure compliance with industry standards.
- Handled all aspects of business, including accounting, purchasing and web design.
- Generated monthly reporting analysis of website traffic and social media campaigns to gauge effectiveness of online marketing efforts.
- Created, managed and automated orders and invoices using order management and invoicing software.
- Calculated revenue, sales and expenses using financial accounting or spreadsheet software.
- Coordinated with vendors to ensure timely delivery of products purchased online.
- Collaborated with marketing team to develop promotional campaigns for online sales initiatives.
- Organized internet leads geographically, chronologically or by product line to optimize distribution to sales staff.
- Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
- Created weekly reports to track key performance metrics for online sales operations.
- Developed and implemented online sales strategies to increase customer engagement.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Sales Coordinator
Macy's
Charleston, WV
05.2014 - 08.2017
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Generated leads through cold calling, networking, referrals and other methods.
- Conducted market research and reported on competitors.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Assisted in developing new business proposals for potential customers.
- Oversaw regional and local sales managers and staff.
- Directed and coordinated products, services and sales activities.
- Resolved customer complaints regarding sales and service.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
- Conducted market research to identify potential customers for sales campaigns.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Prepared and delivered appropriate presentations on products and services.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH02-2011
Skills
- Supplier Relationship Management
- Accounts Receivable Processing
- Recruitment Management
- Financial Record Management
- Database Operations
- Efficient Payroll Administration
- Senior leadership support
- Report preparation
- Data entry
- Operations management
- Proposal writing
- Payroll and budgeting
- Banking operations
- Office management
- Data retrieval systems
- Administrative oversight
- Travel coordination
- Documentation expertise
- Employee training
- Strategic planning
- Goals and performance
- Exceptional leader
- Account management
- Upselling strategies
- Recordkeeping
- Sales strategies
- Cross-selling techniques
- Sales expertise
- Lead generation
- Event planning
- Performance tracking
- Sales forecastng
- Sales reporting
- Market research
- Team collaboration
- Sales funnel optimization
- Distribution management
- CRM software proficiency
- Report creation
- Managerial skills
- Issue resolution
- Analytical thinking
- District expansion
- Infrastructure expansion
- Multi-unit management
- Business development
- Data analytics
- Information analysis
- Decision-making
- Productivity improvements
- Contract management
- Leadership skills
- Advertising management
- Operations oversight
- Team leadership
- Project management
- Compliance monitoring
- Sales orientation
- Financial management
- Performance oversight
- Workforce development
- Operational oversight
- Business administration
- System design
- Training and coaching
- Team building
- Revenue generation
- Group presentations
- Marketing campaigns
- Interpersonal communication
- Budget management
- Budgeting skills
- Technology proficiency
- District growth management
- Budget administration
Accomplishments
- Executive Leadership Award
- Leadership and Innovation Award
- Team Building Award
- Visionary Leadership Award
- The National Society of Leadership and Success honor society
References
References available upon request.
Timeline
Office Manager
Yeager Insurance Agency
12.2019 - 10.2024
District Manager
Par Mar Oil
02.2018 - 04.2024
Online Sales Operations Coordinator
Macy's
08.2014 - 05.2019
Sales Coordinator
Macy's
05.2014 - 08.2017
Bachelor of Science - Criminal Justice
Southern New Hampshire University