Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Accomplishments
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Dan Vice

Dan Vice

Kaysville,UT

Summary

Knowledgeable Account Representative with strong background in optimizing collections processes and enhancing recovery rates. Successfully managed high-volume accounts, ensuring timely and effective resolution of delinquent accounts. Demonstrated expertise in negotiation and conflict resolution, coupled with ability to analyze financial data to drive strategic decision-making.


Overview

28
28
years of professional experience

Work History

Senior Collections Specialist

Aspen Group
12.2021 - 11.2024
  • Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
  • Streamlined the collections process for increased success rates and improved customer relations.
  • Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
  • Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
  • Developed comprehensive reports to track progress, identify trends, and inform decision-making processes.
  • Reduced delinquency rates by developing targeted communication strategies tailored to individual clients.
  • Spearheaded process improvement initiatives that resulted in streamlined procedures contributing to shorter resolution timelines.

Account Representative

Sunstate Equipment
10.2018 - 09.2021
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Kept detailed records of customer interactions for optimal traceability.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Consistently exceeded quota expectations leading the way among fellow representatives.
  • Processed client payments, provided lien releases and updated accounts.

Account Representative

Sherwin Williams Co
03.2012 - 07.2016
  • Contacted customers to assess satisfaction and current needs.
  • Kept detailed records of customer interactions for optimal traceability.
  • Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Retained high-value clients by providing exceptional support and personalized service.
  • Processed client payments, issue lien releases and updated accounts.
  • Collected and compiled data to prepare customer invoices per contractual requirements.

Store Manager

Sherwin-Williams Paint Store
01.2009 - 02.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.

Education

Bachelor of Science - Communications

University of Utah
Salt Lake City, UT

Skills

  • Payment processing
  • Credit analysis
  • Debt negotiation
  • Dispute resolution
  • CRM proficiency
  • Account management
  • Microsoft office
  • Excellent oral and written communication
  • Strategic Decision-making
  • Proficiency in AS 400, CNS, QBO,

Timeline

Senior Collections Specialist

Aspen Group
12.2021 - 11.2024

Account Representative

Sunstate Equipment
10.2018 - 09.2021

Account Representative

Sherwin Williams Co
03.2012 - 07.2016

Store Manager

Sherwin-Williams Paint Store
01.2009 - 02.2012

Bachelor of Science - Communications

University of Utah

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Achieved outstanding results by implementing collections process with accuracy and efficiency.
  • Supervised team of 4 staff members.
  • Used Microsoft Excel to develop results tracking spreadsheets.

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Dan Vice