Daniel Wallace
Portland,OR
Summary
Compassionate Psychiatric Technician with 4 months of experience in crisis inpatient care and hotline support. Skilled in crisis intervention, therapeutic engagement, and patient monitoring. Expertise in designing safety plans, de-escalating imminent risk situations, and ensuring compliance with behavioral support plans. Certified in Suicide First Aid and Protective Physical Interventions and committed to supporting clients in mental health crises.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Lead Psychiatric Technician
Albertina Kerr
08.2026 - Current
- Working as the point person between the psychiatric technicians and the shift supervisor to supervise psychiatric care routines for 14+ youth with suicidal ideation;
- Coordinating behavior interventions using trauma-informed and person-centered care approaches;
- Monitoring client safety facility-wide, documenting observations, and promptly escalating concerns to clinical staff.
Psychiatric Technician II
Albertina Kerr
06.2026 - Current
- Supporting residents with daily living activities, reinforcing individualized care plans and behavioral goals.
- Monitoring client behavior, documented observations, and reported changes to nursing and clinical staff.
- Assisting with de-escalation techniques during crises, promoting safe, calm therapeutic environments.
Crisis Line Volunteer
Lines for Life
05.2026 - Current
- Conducting thorough assessments of callers’ mental health and safety by accurately identifying risk factors;
- Offering compassionate and non-judgmental support to individuals experiencing suicidal thoughts;
- Utilizing crisis intervention techniques to de-escalate imminent risk situations with individuals in crisis.
Customer Service Representative
UPS Store
07.2024 - 05.2026
- Resolved customer inquiries regarding tracking, pricing, store services, and shipment status.
- Assisted customers with shipping options, packaging solutions, and delivery service selections.
- Managed high-volume front counter interactions while maintaining fast, professional service.
Math and Science Tutor
Portland State University
09.2025 - 03.2026
- Tutored students in lower division math through Calculus IV , physics, and statistics concepts, adapting explanations to different learning styles and course levels.
- Reviewed problem-solving methods and guided students through homework assignments and lecture material.
- Facilitated one-on-one and group tutoring sessions, promoting confidence and independent academic success.
Graduate Teaching Assistant
Portland State University
09.2023 - 06.2024
- Helped facilitate lecture discussions and recitation sessions, reinforcing course concepts and supporting student comprehension.
- Graded assignments and exams, ensuring consistent application of instructor rubrics and standards.
- Supported course preparation by organizing online materials and managing classroom resources.
News Editor and Reporter
The Channels Newspaper
08.2017 - 12.2018
- Led newsroom of five copy editors, six news reporters, and several opinion piece writers;
- Coordinated coverage and copyedited 150+ pieces of writing by other reporters with fellow editors;
- Reported on college community governance and environmental concerns through 50+ stories.
Education
Bachelor's of Arts And Sciences - Psychology And Statistics
University of California, Davis
Davis, CA09-2022
Associate of Science - Physics
College of San Mateo
San Mateo, CA05-2017
Skills
- Crisis Intervention
- Suicide prevention
- De-escalation techniques
- Behavioral management
- Patient Monitoring
- Clinical documentation
- Therapeutic Engagement
- Multidisciplinary team collaboration
- Effective Communication
- Active Listening
- Empathy
- Patience
Affiliations
- APA Division 24: Society for Theoretical and Philosophical Psychology
- APA Division 36: Society for the Psychology of Religion and Spirituality
Certification
- Suicide First Aid - LivingWorks ASIST
- QPR Gatekeeper for Suicide Prevention - QPR Institute, Inc.
- Oregon Intervention System - Albertina Kerr
- Adult and Child CPR/First Aid - American Red Cross
Timeline
Lead Psychiatric Technician
Albertina Kerr
08.2026 - Current
Psychiatric Technician II
Albertina Kerr
06.2026 - Current
Crisis Line Volunteer
Lines for Life
05.2026 - Current
Math and Science Tutor
Portland State University
09.2025 - 03.2026
Customer Service Representative
UPS Store
07.2024 - 05.2026
Graduate Teaching Assistant
Portland State University
09.2023 - 06.2024
News Editor and Reporter
The Channels Newspaper
08.2017 - 12.2018
Bachelor's of Arts And Sciences - Psychology And Statistics
University of California, Davis
Associate of Science - Physics
College of San Mateo
Trainings
- Collaborative Problem Solving
- Fundamentals of Crisis Counseling
- Cultural Responsiveness in Crisis Counseling
- Assessing Safety and Suicide Risk