Client Success Manager with extensive experience in utility companies and proven track record in customer retention. Achieved exceptional results through effective customer acquisition and account management strategies. Strong relationship-building skills enhance client satisfaction and loyalty.
Hi, I’m
Daniel Watkins
Lilburn,GA
Summary
Overview
7
years of professional experience
Work History
Brillion
Client Success Manager
01.2019 - Current
Job overview
- Interpreted customer feedback to analyze needs and propose effective solutions.
- Clarified client requirements to align business objectives with expectations.
- Documented all account changes and customer data utilizing appropriate software tools.
- Strengthened client relationships through regular communication and improved account strategy.
- Managed timely contract renewals by overseeing necessary paperwork processes.
- Cultivated long-term relationships with key clients for ongoing loyalty and business opportunities.
- Evaluated sales data with CRM tools to monitor account performance metrics over time.
- Delivered engaging presentations on services at conferences, enhancing visibility and lead generation.
Education
University of Tennessee at ChattahoogaChattanooga, TN
Bachelor of Science (B.S.) from Environmental Science Geology
05.2018
University Overview
Skills
Problem-solving and adaptability
Timeline
Client Success Manager
Brillion
01.2019 - Current
University of Tennessee at Chattahooga
Bachelor of Science (B.S.) from Environmental Science Geology