JAALA BELL
Eastvale,CA
Summary
Results-driven Sales Development and Client Success professional with 10+ years of experience in high-volume outbound outreach, client relationship management, and revenue generation. Proven track record of exceeding performance targets, building strong client relationships, and converting cold prospects into long-term customers. Skilled in CRM systems, consultative selling, objection handling, and pipeline management. Seeking to contribute to a fast-growing tech company in a Sales Development Representative or Customer Success role.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Client Success Manager
GSM Resolutions
Rancho Cucamonga, CA
11.2022 - Current
- Lead and manage a team responsible for achieving monthly revenue and performance targets
- Resolve escalated client issues, improving customer satisfaction and retention outcomes
- Train and coach new hires on sales strategies, objection handling, and CRM usage
- Implement structured follow-up processes to increase recovery rates and client engagement
- Monitor team performance metrics and provide actionable feedback to improve results
Client Account Specialist
United Payment Center
Upland, CA
02.2013 - Current
- Completed 200+ outbound calls daily, strengthening prospecting and communication skills
- Maintained accurate CRM records of client interactions, follow-ups, and resolutions
- Resolved client concerns efficiently while balancing company goals and customer needs
- Developed strong persuasion and problem-solving skills in a fast-paced environment
Account Resolution Specialist
Charleston Capital Group
Corona, CA
10.2016 - 11.2022
- Conducted high-volume outbound calls to generate revenue and resolve client accounts
- Ranked Top Performer for four consecutive years based on performance metrics
- Developed and refined call scripts to improve conversion rates and compliance
- Built strong client relationships through effective communication and negotiation
- Mentored junior team members and supported onboarding and training initiatives
Education
Associate of Science - Business Administration and Management
Chaffey College
Rancho Cucamonga, CA08-2020
Bachelor of Science - Computer And Information Sciences
California Baptist University
05-2026
Skills
- Cold Calling & Lead Prospecting
- CRM & Pipeline Management
- B2B & B2C Sales
- Client Retention & Relationship Building
- Objection Handling & Negotiation
- Consultative Selling
- Team Leadership & Training
- Problem Solving & Adaptability
- Data Tracking & Reporting
Accomplishments
- Top Performer for four consecutive years
- Multiple “Top Performer of the Month” recognitions
- Promoted into leadership/management role
- Recognized for team leadership and performance excellence
- Organized annual community outreach events to support underserved populations
Certification
- Vendition Sales Bootcamp
- Business & Small Entrepreneurship Certification (2019)
LANGUAGES
English — Native / Bilingual
Timeline
Client Success Manager
GSM Resolutions
11.2022 - Current
Account Resolution Specialist
Charleston Capital Group
10.2016 - 11.2022
Client Account Specialist
United Payment Center
02.2013 - Current
Associate of Science - Business Administration and Management
Chaffey College
Bachelor of Science - Computer And Information Sciences
California Baptist University
ADDITIONAL INFORMATION
- Experienced working in fast-paced, metrics-driven environments
- Strong communicator with a focus on building trust and long-term client relationships
- Quick learner with the ability to adapt to new tools, systems, and technologies