Daniel Welsh
Mebane,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Service Manager
Alarmguard Security INC
Greensboro, NC
08.2022 - Current
- Oversee service related issues and scheduling
- Oversee Technicians
- Customer/Technical support
- Manage Inventory and Physical stock
- Billing
- Work with Local authorities for permitting and inspections
- Work directly with the owner to better our products and practices
- Quote add-ons, Upgrades and New systems
Lead Service Technician
Alarmguard Security INC
Greensboro, NC
01.2022 - 08.2022
- Diagnose and repair Fire Alarm systems
- Diagnose and repair Camera systems
- Diagnose and repair Card Access systems
- Diagnose and repair Commercial/Residential Security systems
- Inspected Fire Alarm systems in accordance to NFPA72 standards
- Respond to customer inquiries quickly and professionally to increase satisfaction.
Commercial Installation Technician
Alarmguard Security Inc
Greensboro, NC
10.2018 - 01.2022
- Install Fire Alarm systems per code and fire plans
- Install Commercial Security, Card Access, and Camera systems
- Train and Lead an installation crew
- Work directly with management and customers to ensure projects are completed efficiently
Retail Automotive Technician
Carmax
Greensboro, NC
10.2017 - 10.2018
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance
Automotive Technician
Thomas Tire And Automotive
Burlington, NC
01.2017 - 10.2017
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Production Automotive Technician
Carmax
Burlington, NC
11.2015 - 02.2017
- Completed full vehicle inspections (PDI) to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
General Service Automotive Technician
Clark Tire And Auto
Greensboro, NC
04.2012 - 11.2015
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed oil changes, tire rotations, alignments, and tire replacements
Lube Technician
Valvoline Express Care
Graham, NC
11.2010 - 04.2012
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
General Customer Service
True Value Hardware
Brockway, PA
05.2009 - 08.2010
- Answered incoming calls
- Cashier
- Mix paint
- Stock shelves
- Help customers
Education
High School Diploma -
Western Alamance High School
Elon, NC01.2012
Skills
- Staff Supervision
- Service Quality Management
- Strong Technical and Troubleshooting knowledge
- Schedule Management
- Strong understanding of programming
- Strong understanding of network
- CCTV systems
- Fire alarm installation
- Security system integration
- Project management
- Customer Service
- Card Access systems
Timeline
Service Manager
Alarmguard Security INC
08.2022 - Current
Lead Service Technician
Alarmguard Security INC
01.2022 - 08.2022
Commercial Installation Technician
Alarmguard Security Inc
10.2018 - 01.2022
Retail Automotive Technician
Carmax
10.2017 - 10.2018
Automotive Technician
Thomas Tire And Automotive
01.2017 - 10.2017
Production Automotive Technician
Carmax
11.2015 - 02.2017
General Service Automotive Technician
Clark Tire And Auto
04.2012 - 11.2015
Lube Technician
Valvoline Express Care
11.2010 - 04.2012
General Customer Service
True Value Hardware
05.2009 - 08.2010
High School Diploma -
Western Alamance High School