Daniel West Jr
Summary
Proven technical support specialist with strong troubleshooting and training delivery skills. Expertise in enhancing customer satisfaction through effective product demonstrations and field diagnostics.
Dedicated field product specialist with a track record in customer service relations and process improvement. Skilled in conducting product training and collaborating with sales teams to drive operational efficiency and enhance client satisfaction.
Results-driven professional with extensive experience in delivering training and technical support. Known for strong collaboration with sales teams to address customer inquiries and improve product performance.
Skilled professional demonstrates abilities in troubleshooting and fixing problems within all conveyor system. Adept at working quickly and accurately to repair, replace, or refurbish components. Proficient in maintaining records, updating logs and training employees.
Successful professional offers talents in customer relations, conveyor system inspections and diagnostics. Trained in wide range of repair and maintenance actions. Works smoothly with team members and flexes easily with changing daily assignments.
Overview
31
31
years of professional experience
Work History
Field Product Specialist
Flexible Steel Lacing Co.(Flexco)
Downers Grove
05.2011 - 10.2025
- Conducted onsite product demonstrations and training sessions to educate clients.
- Delivered technical support and troubleshooting for customers in the field.
- Conducted field assessments to validate product application and performance.
- Collaborated with sales teams to address customer inquiries effectively.
- Maintained relationships with key accounts to enhance satisfaction.
- Identified process improvement opportunities that enhanced operational efficiency.
- Provided feedback to engineering teams on product enhancements and innovations.
- Developed detailed presentations that effectively communicated product features and benefits to customers.
- Attended trade shows and conventions to promote the company's products and services.
Lead belt mechanic/Field Supervisor
Applied Industrial technologies
Spokane
07.2002 - 05.2011
- Diagnosed mechanical issues in industrial equipment and machinery to enhance reliability.
- Collaborated with team members to troubleshoot complex mechanical problems effectively.
- Performed routine maintenance to optimize machine performance and minimize downtime.
- Inspected equipment for safety compliance, ensuring operational efficiency.
- Trained junior mechanics on best practices and safety protocols to elevate team skills.
- Assisted in managing inventory of parts and tools, supporting timely repairs.
- Organized tools and supplies within workspace for efficient access during maintenance tasks.
- Monitored shop equipment to uphold safe working conditions and operational standards.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Prepared and planned worksites to help jobs run smoothly.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Shop and Field service technician
Washington Belt and Drive Systems
Spokane
09.1999 - 07.2002
- Installed and maintained mechanical systems for diverse industrial applications.
- Diagnosed equipment failures, implementing effective repair solutions.
- Conducted routine inspections to preemptively identify potential issues.
- Trained new technicians on safety protocols and operational procedures.
- Provided on-site technical support, addressing customer inquiries promptly.
- Performed installations, routine maintenance, and minor repairs on equipment.
- Responded swiftly to emergency service requests from clients.
- Inspected drives, motors, and belts to ensure comprehensive maintenance.
Shop/ field technician
Nott-Atwater
Spokane
09.1994 - 09.1999
- Installed and repaired various conveyor systems in mines, sawmills, and food processing operations.
- Conducted routine maintenance checks to maintain optimal equipment functionality.
- Responded swiftly to emergencies requiring immediate intervention to minimize downtime.
- Traveled to field locations for comprehensive equipment evaluation and performance assessment.
- Applied safety policies consistently to ensure compliance during daily operations.
- Operated company vehicles efficiently for transportation to customer sites for maintenance tasks.
Education
High School Diploma -
University High School
Spokane, WA06-1986
Some College (No Degree) - Welding
Spokane Community College
Spokane, WASome College (No Degree) - Initial 40-hour Training Then Annual Refresher.
Mine Safety Health Administration (MSHA)
Skills
- Field diagnostics
- Technical support
- Training delivery
- Troubleshooting expertise
- Heavy duty and light weight belting installation and fabrication
- Pulley lagging applications training and installation
- customer service relations
- shop and field supervisor
Timeline
Field Product Specialist
Flexible Steel Lacing Co.(Flexco)
05.2011 - 10.2025
Lead belt mechanic/Field Supervisor
Applied Industrial technologies
07.2002 - 05.2011
Shop and Field service technician
Washington Belt and Drive Systems
09.1999 - 07.2002
Shop/ field technician
Nott-Atwater
09.1994 - 09.1999
High School Diploma -
University High School
Some College (No Degree) - Welding
Spokane Community College
Some College (No Degree) - Initial 40-hour Training Then Annual Refresher.
Mine Safety Health Administration (MSHA)