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Travis House
Concord,NC
Work Preference
Summary
Dedicated Field Service Technician with expertise in technical troubleshooting, preventive maintenance, and machinery diagnostics. Proven track record in enhancing customer satisfaction through effective equipment installation and exceptional service delivery.
Overview
22
22
years of professional experience
Work History
Field Service Technician
U.S Bottlers Machinery Co
Charlotte, North Carolina
02.2017 - 05.2026
- Delivered technical support to clients during equipment installations, ensuring user proficiency and operational readiness.
- Installed and maintained bottling machinery at customer locations.
- Diagnosed equipment malfunctions and performed necessary repairs.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Trained operators on proper use of bottling machines and systems, promoting safe and effective machine operation.
- Provided exceptional customer service on field visits, enhancing client satisfaction and adherence to corporate guidelines.
- Conducted regular inspections to ensure optimal machine operation.
- Performed preventive maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Responded promptly to emergency service requests from clients.
- Disassembled defective machines for repair or replacement of parts.
- Trained customers on equipment after installation.
- Collaborated with engineering teams to improve machinery performance.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Inspected drives, motors and belts to complete comprehensive maintenance.
- Executed installation of electrical wiring for equipment setups.
- Observed field safety protocols to prevent injuries and accidents.
- Replaced faulty parts or components following diagrams or blueprints.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Documented service visits and reported findings to management promptly.
- Completed all necessary paperwork for service calls in a timely manner.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Prepared detailed reports documenting service activities performed on each job site.
- Communicated with vendors, upper management, and peers.
- Operated hand tools and power equipment according to corporate safety procedures.
- Handled telephone support calls to determine issues and provide solutions.
- Performed annual and preventive system service maintenance.
Customer Service Representative
Husqvarna Outdoor Products
Charlotte, North Carolina
08.2014 - 07.2016
- Assisted customers with product inquiries and troubleshooting issues effectively.
- Maintained accurate records of customer interactions using CRM software.
- Resolved complaints by identifying root causes and providing appropriate solutions.
- Educated customers on product features, benefits, and proper usage techniques.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Diagnosed customer problems using troubleshooting tools and diagnostic procedures.
- Provided technical advice to customers regarding the use of small engine products.
Diesel Mechanic/ Recruiter
United States Marine Corps
Jacksonville, North Carolina
11.2004 - 05.2014
- Maintained diesel engines and related systems for military vehicles.
- Diagnosed mechanical issues using advanced troubleshooting techniques.
- Repaired fuel systems, brakes, and electrical components efficiently.
- Conducted preventive maintenance checks on various diesel equipment.
- Trained junior mechanics on repair procedures and safety practices.
- Utilized specialized tools and equipment for engine repairs effectively.
- Ensured compliance with safety regulations and military standards consistently.
- Diagnosed mechanical problems and made necessary repairs.
- Inspected vehicles for safety issues and roadworthiness.
- Evaluated vehicle systems to assess function and uncover defects.
- Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs.
- Conducted candidate interviews to assess qualifications and fit for Marine Corps roles.
- Managed recruitment processes from job postings to candidate selection and onboarding.
- Utilized applicant tracking systems to maintain candidate records and streamline hiring.
- Provided guidance to candidates about Marine Corps culture and career opportunities.
- Organized recruitment events to promote Marine Corps careers in local communities.
- Developed relationships with educational institutions to source potential candidates.
- Trained junior recruiters on best practices in candidate evaluation and selection processes.
- Explained job duties, compensation and benefits to potential candidates.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Provided ongoing support throughout the entire recruitment life cycle processes.
- Built relationships with universities, colleges, alumni associations.
Education
High School Diploma -
Poland Regional High School
Poland, ME06-2004
Skills
- Field diagnostics
- Technical troubleshooting
- Machinery diagnostics
- Equipment maintenance
- System installation
- Customer relationship management
- Troubleshooting techniques
- Preventive maintenance
- Technical support
- Basic welding
- Time management
- Valid Driver's license
- Reading wiring diagrams
- Customer service
Languages
English
Full Professional
Timeline
Field Service Technician
U.S Bottlers Machinery Co
02.2017 - 05.2026
Customer Service Representative
Husqvarna Outdoor Products
08.2014 - 07.2016
Diesel Mechanic/ Recruiter
United States Marine Corps
11.2004 - 05.2014
High School Diploma -
Poland Regional High School