Joshua Reyes
Owl Services
Round Rock,TX
7
years of professional experience
Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.
Work History
Field Service Technician
2 Years 1 Month- Diagnosed and resolved equipment malfunctions on-site to ensure optimal functionality.
- Conducted routine maintenance checks to uphold service quality and reliability standards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Collaborated with clients to understand service needs and provide tailored solutions.
- Trained junior technicians on best practices and troubleshooting techniques for efficient operations.
Consultation Agent
2 Years 5 Months- Developed strategies for improving customer satisfaction levels.
- Maintained detailed records of customer interactions, transactions, comments, and complaints to support service quality.
- Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients.
- Evaluated software and hardware to recommend targeted improvements or upgrades.
- Installed and performed minor repairs to hardware, software, or peripheral equipment.
- Researched and maintained IT project and service documentation to assist in future problem resolution.
Sales Advisor
7 Months- Educated customers on available products and services to facilitate informed purchasing decisions.
- Enhanced customer purchasing experiences to drive repeat business.
- Leveraged CRM system to manage sales activities and track sales performance.
- Supported company initiatives and consistently met established goals.
Restaurant Busser
2 Months- Maintained cleanliness of work station throughout shift, ensuring a hygienic environment for guests and staff.
- Sanitized all areas at end of each shift to uphold health and safety standards.
- Stocked service stations with ice, napkins and straws to support smooth service operations.
Senior Sales Associate
2 Years- Monitored sales team performance and implemented strategies to address performance gaps.
- Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
- Entered and updated customer information in system using customer relationship management tools to keep information current.
- Cross-trained in multiple roles to support team during peak periods. on different positions to best support team during peak periods.
Education
Some College (No Degree) - Engineering Technology
High School Diploma
Skills
Field diagnostics
Technical support
Device setup
Software installation
Equipment Calibration
Systems maintenance
Hardware upkeep
Data restoration
Client Management
Accomplishments
- GeekSquad Shield Badge (1.5 Years Service)
Languages
Spanish
Limited
Timeline
Field Service Technician
Owl Services
06.2024 - 07.2026Read More
Consultation Agent
Geek Squad - Best Buy
06.2022 - 11.2024Read More
Sales Advisor
Best Buy
11.2021 - 06.2022Read More
Restaurant Busser
Saltgrass Steakhouse
08.2021 - 10.2021Read More
Senior Sales Associate
Harbor Freight Tools USA
08.2019 - 08.2021Read More
Huntington Park Senior High School
High School Diploma
Read More
Cerritos College
Some College (No Degree) from Engineering Technology
Read More
References
References available upon request.
Education and Training
other,other