Daniel Williams
Waco,TX
Summary
Results-driven Production Lead with 6 years of experience leading safe, on-time and high-quality production of wide array of products and components. Personable facilitator with passion for excellence and history of cultivating motivated and loyal teams. Mechanically proficient and technically versatile, driven to understand and model complete line operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Production Lead
Mars Wrigley Confectionery
Waco, TX
03.2018 - Current
- Executed and coordinated employee training to meet quality requirements.
- Identified and supported continuous improvement efforts with CIE.
- Met or exceeded target for on-time customer shipments.
- Produced quality products by palletizing, packaging and assembling finished items.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Used hand trucks and forklifts to unload, load and transport items.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Lead Cook
Aramark
Waco, TX
08.2017 - 03.2018
- Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
- Kept stations stocked and ready for use to maximize productivity.
- Trained new chefs on menu items and kitchen procedures.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Grilled and deep fried various foods from meats to potatoes.
- Discussed safe operations of kitchen equipment, regulating temperatures and cooking times.
Insurance Customer Service Representative
General Dynamics
Waco, TX
01.2017 - 08.2017
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Developed fact-finding interviews to determine need for coverage.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
Customer Service Representative
Wireless Time
Waco, TX
09.2013 - 10.2016
- Provided service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associate of Arts - Music Performance
McLennan Community College
Waco, TX12-2015
High School Diploma -
Connally High School
Waco, TX05-2013
Skills
- Team Coordination
- Project Management
- Team member motivation
- Troubleshooting
- Forklift Operation
- Warehouse picking
- Material Handling
- Palletizing
- Verbal and Written Communication
- Loading and unloading
- Team Player
- Forklift Operator Certification
- Customer Service-Oriented
- Staff Management
- BOL knowledge
- Inbound and Outbound Calling
- Data Collection
- Product Knowledge
- Call Management
- Account updating
- Upselling and cross-selling
- Call Center Operations
- Sales closing
- Computer Proficiency
- Stocking and replenishing
- Typing 56 WPM
- High-energy attitude
Affiliations
- Photographer
- Musician
- Cook
Certification
- Forklift Certified
- Food Handlers License
Timeline
Production Lead
Mars Wrigley Confectionery
03.2018 - Current
Lead Cook
Aramark
08.2017 - 03.2018
Insurance Customer Service Representative
General Dynamics
01.2017 - 08.2017
Customer Service Representative
Wireless Time
09.2013 - 10.2016
Associate of Arts - Music Performance
McLennan Community College
High School Diploma -
Connally High School