Daniel Wills
Georgetown,Texas
Summary
Focused and experienced candidate seeking to utilize a proven history of success in sales, customer service, and operations management.
Overview
12
12
years of professional experience
Work History
Data Transcription Operations
Internal Revenue Service
Austin, Texas
01.2020 - 06.2021
- Task to be fluent in numerous protocols and procedures involved with the handling of sensitive taxpayer information to ensure secure data processing
- Achieved high level metrics in efficiency and quality in all the various programs involved in transcription process
- Trained and operated in multiple departments in order to expedite procedures guaranteeing operational proficiency
- Upheld expectations and standards set forth by the United States federal government
Quality Assurance Management
Turnco Tool & Instrument Inc.
Georgetown, Texas
11.2011 - 09.2019
- Fulfill a critical role ensuring compliance with strict quality standards of precision goods for leading clients in the medical, nuclear, aerospace, and defense industries
- Serve to facilitate inter-departmental communications to improve the level of consistency in record keeping operations
- Leverage analytical skills and attention to detail to inspect goods, equipment and completed documentation
- As part of a larger quality assurance team, garnered a record of quality satisfaction ratings from vendors that consistently exceeded 92%
Bar Manager
Berry Creek Country Club
Georgetown, Texas
02.2009 - 11.2011
- Effectively managed all service operations of private club, ensuring the overall quality of the member experience
- Supervised a team of cross-functional staff members, directing talents as required to satisfy client needs
- Engaged in inventory forecasting through analysis of monthly activity records
- Achieved and maintained a monthly profit margin of over 86% on sales of alcohol, exceeding general industry average
Education
Bachelor of Arts - Communications
University California, San Diego
01.2005
Timeline
Data Transcription Operations
Internal Revenue Service
01.2020 - 06.2021
Quality Assurance Management
Turnco Tool & Instrument Inc.
11.2011 - 09.2019
Bar Manager
Berry Creek Country Club
02.2009 - 11.2011
Bachelor of Arts - Communications
University California, San Diego
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