Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

DANIEL WONG-SAM

Hialeah,FL

Summary

Motivated and detail-oriented professional with 8 years of experience in banking operations, fraud prevention, and risk management. Currently transitioning into cybersecurity, with a strong foundation in compliance, quality assurance, and customer account monitoring. Pursuing CompTIA Security+ certification with a focus on security operations, network defense, and threat analysis. Adept at problem-solving, cross-functional collaboration, and process improvement to mitigate risks, and support secure business practices.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Supervisor

TD Bank
Pembroke Pines, FL
06.2024 - Current
  • Serve as the primary contact for AML, FCRM, UTR, and Fraud teams regarding account investigations.
  • Lead fraud prevention efforts, and implement mitigation strategies across daily operations.
  • Oversee account documentation reviews (N.A.M.E.S.), ensuring compliance with regulatory policies.
  • Pull and analyze QA reports, to coach staff to reduce monthly teller transaction errors from 4 to 6 to 0 to 2 monthly.
  • Provide leadership and coaching to team members.
  • Create reports for ATM and Mobile deposits, supporting data accuracy and communication across the region for new and existing customers to support leadership initiatives.

Retail Banker Float

TD Bank
Sunny Isles, FL
04.2023 - 06.2024
  • Supported multiple branches with teller and customer service roles, maintaining operational integrity.
  • Delivered digital banking solutions while identifying and addressing risk areas in customer transactions.

Hospitality Operations Support

Seminole Hard Rock Hotel & Casino
Hollywood, FL
06.2021 - 04.2023
  • Provided customer service and resolved inquiries, developing interpersonal and situational awareness skills.

Financial Services & Customer Representative

TD Bank
Miami Lakes, FL
11.2015 - 06.2021
  • Led South Florida region in digital banking performance, earning CEO Leadership Award.
  • Delivered financial solutions and promoted secure digital adoption for customers.
  • Recognized for outstanding performance in digital banking (ATM & mobile services).

Education

High School Diploma -

American Senior High
Miami Lakes
06-2009

Skills

  • Security Awareness
  • Risk Management
  • Fraud Detection
  • Regulatory Compliance (KYC, AML, FCRM, UTR)
  • Quality Assurance
  • Microsoft Excel & Office Suite
  • Data Analysis
  • Policy Implementation
  • Operational Risk Mitigation
  • SIEM
  • Team leadership
  • Access Control
  • Operations management
  • Risk management
  • Operational integrity
  • Compliance review
  • Fraud prevention

Certification

  • CompTIA Security+, In Progress, 05/01/25
  • Google Data Analytics Certificate, Completed, 04/01/25
  • Six Sigma White Belt, Completed, 05/01/25

Awards

  • CEO Leadership Award, 2017
  • Wow! Digital Banking Awards, 2016-2019
  • TD Bank San Francisco Sales Trip Winner, 2018 & 2019

Timeline

Store Supervisor

TD Bank
06.2024 - Current

Retail Banker Float

TD Bank
04.2023 - 06.2024

Hospitality Operations Support

Seminole Hard Rock Hotel & Casino
06.2021 - 04.2023

Financial Services & Customer Representative

TD Bank
11.2015 - 06.2021

High School Diploma -

American Senior High

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