Anthony Gass
Summary
Results-driven manager with 9+ years of experience leading retail operations, developing teams, and improving business performance. Google IT Support Professional Certificate holder with knowledge of networking, operating systems, technical troubleshooting, system administration, and cybersecurity fundamentals. Demonstrated analytical thinking, problem-solving, documentation, and leadership skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Lids
Kennewick, WA
01.2016 - Current
- 40+ Hours Per Week
- Led daily store operations including sales, staffing, and inventory control.
- Supervised and developed team members.
- Managed inventory systems and loss prevention processes.
- Used reporting tools to drive business decisions.
- Analyzed operational issues and implemented corrective actions.
- Utilized computer systems to maintain records and support decision-making.
- Trained employees on systems, procedures, and security practices.
Education
High School Diploma -
Southridge High School
Kennewick, WA06-2015
Skills
- POS Systems & Store Technology
- Inventory Management Systems
- Team leadership
- Employee training
- Customer Experience Optimization
- Process Improvement
- IT Support & Troubleshooting
- Hardware and Software Support
- Windows Operating Systems
- System Administration
- Networking Fundamentals
- IT Security Fundamentals
- Microsoft 365 Fundamentals
- Incident reporting
- Root Cause Analysis
- Security Awareness
- Ability to Read Wiring Diagrams
- Conflict management
- Ability to Read Wiring Diagrams
Technical Experience
- Google IT Support Professional Certificate
- Microsoft 365 Fundamentals
- Computer Networking Fundamentals
- Windows Operating Systems
- System Administration Fundamentals
- IT Security Fundamentals
- Hardware and Software Troubleshooting
- Technical Documentation and User Support
Certification
- Google IT Support Professional Certificate
Security Clearance Eligibility
Eligible to obtain and maintain a U.S. Government security clearance, subject to investigation and adjudication requirements.
Timeline
Store Manager
Lids
01.2016 - Current
High School Diploma -
Southridge High School