Daniel Wood
San Antonio,TX
Summary
Diligent executive assistant/office administrator with background in providing comprehensive support to senior executives. Successfully coordinated high-priority projects and streamlined office operations. Demonstrated proficiency in calendar management and travel arrangements.
Experienced with managing executive schedules, travel arrangements, and meeting coordination. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Knowledge of office management software and administrative protocols ranging from Microsoft Office, all Google office apps, Housecall Pro, etc.
Devoted to creating a solid foundation in hospitality services. Consistently ensured guest satisfaction through attention to detail and efficient service. Demonstrated strong organizational and communication skills, fostering positive client experiences.
Overview
9
9
years of professional experience
Work History
Front of House Team Leader
BIRD Bakery
San Antonio, TX
02.2026 - Current
- Led daily operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored new team members on service standards and operational procedures.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Collaborated with management to streamline processes and improve overall efficiency.
- Boosted staff morale through regular recognition programs that acknowledged outstanding achievements within the team.
- Developed strong relationships with guests, creating a loyal customer base through personalized service.
- Monitored inventory levels, ordering supplies as needed to avoid shortages or waste.
- Resolved conflicts among team members swiftly and professionally, promoting a harmonious work environment.
- Instituted an ongoing training program that focused on enhancing product knowledge among team members while also developing their interpersonal skills for better guest relations.
- Mentored new employees, fostering a positive work environment and supporting professional growth.
- Supported revenue growth by identifying upselling opportunities within the front of house team.
- Conducted regular performance evaluations for front of house staff, providing constructive feedback and setting goals for improvement.
Kitchen Expeditor
Cappys
San Antonio, TX
11.2024 - 02.2026
- Coordinated timely food delivery from kitchen to dining area, ensuring efficient service during peak hours.
- Streamlined communication between kitchen staff and servers to improve order accuracy and reduce delays.
- Supervised food plating and presentation, maintaining high standards for quality and consistency.
- Trained new kitchen staff on expediting procedures, enhancing team efficiency and workflow understanding.
- Implemented system for tracking orders, reducing wait times and improving overall customer satisfaction scores.
- Improved customer satisfaction by ensuring timely delivery of well-prepared dishes.
- Reduced order errors by maintaining clear, organized tickets for the cooking staff.
- Managed special dietary requests with care, ensuring proper preparation and presentation of dishes for those customers.
FOH- Barista
Bakery Lorraine
San Antonio, TX
11.2022 - 03.2023
- Learned about brewing methods, beverage blends, and food preparation techniques to improve customer service and product quality
- Maintained clean work stations to adhere to health and safety guidelines
- Demonstrated in-depth knowledge of bean origins and flavor profiles to educate customers and make recommendations
- Handled refunds and remade incorrect drinks to improve customer experience
- Sold coffee, tea blends and brewing equipment while educating customers about brewing methods
- Trained new baristas on beverage preparation techniques and customer engagement strategies.
- Prepared high-quality coffee beverages, ensuring consistency and adherence to Bakery Lorraine standards.
- Delivered exceptional customer service, fostering a welcoming and friendly atmosphere for patrons.
Executive Assistant/Office Administrative Assistant
The WaterMan
San Antonio, TX
03.2020 - 11.2022
- Serviced/repaired new and pre-existing water softeners, carbon tanks, and reverse osmosis units for both commercial and residential properties
- Responded to service requests and on-call emergencies with timeliness and professionalism
- Conducted multi-point inspections to make appropriate recommendations for safety and reliability
- Replied to service tickets swiftly to document and communicate service status and prioritize service requests
- Read meters accurately for proper customer billing
- Preserved equipment by performing regular maintenance checks, replacing parts or completing repairs
- Supported other crew members by carrying supplies and verifying compliance with safety procedures
- Executed troubleshooting and diagnosis for equipment errors or malfunctions
- Lifted and shifted heavy structures within yard area
- Coordinated travel arrangements, ensuring seamless logistics for domestic and international itineraries.
- Streamlined executive scheduling, optimizing calendar management to enhance productivity.
- Developed and maintained filing systems, improving document retrieval efficiency and organization.
Restaurant Team Member
Einstein Bagel Bros
San Antonio, TX
11.2018 - 10.2019
- Interacted professionally with customers by phone or in person
- Kept equipment and facilities sanitary by cleaning and washing dishes
- Accepted guest payments and made accurate change
- Displayed positive and enthusiastic attitude with assignments and solid work ethic
- Prepared assigned workstation with right ingredients and made quality products
- Helped maintain restaurant reputation as clean and well-kept
Landscaper
Greener Grounds
San Antonio, TX
05.2017 - 08.2018
- Planted flowers, grass, shrubs and bushes in environment dedicated for optimal growth
- Performed routine maintenance duties, applied plaster, fixed fountains and watered plants
- Inspected grounds to identify needs and plan weekly landscaping projects
- Swept walkways of debris, trimmed shrubs and cut down tree limbs
- Worked outdoors in all weather conditions while maintaining high standards
- Prepared soil for planting to achieve best results
- Organized and prioritized seasonal tasks to manage time well
- Performed minor repairs on equipment used for groundskeeping
- Trimmed and edged grass around walks, flower beds and walls
- Pruned trees and removed dead limbs and visible debris
- Mowed lawns and trimmed weeds using weed-whacker and lawnmower
- Patrolled grounds to find and report maintenance and repair needs
- Trimmed hedges, trees, and bushes using smooth and efficient pruning techniques
- Worked with clients to discuss updated landscaping designs, new plantings and improved care
- Operated mowers, tractors and leaf blowers to carry out quality landscaping work
Education
BBA - Business Management
Western Governors University
Salt Lake City, UT05-2027
Associate of Arts - History
Northwest Vista College
San Antonio, TX07-2022
High School Diploma -
John Marshall High School
San Antonio06-2017
Skills
- Leadership qualities
- Team management
- Attention to detail
- Customer service
- Office management
- Strong problem solver
- Schedule & calendar planning
- Staff motivation
- Social media marketing
- Meeting planning
- Project planning
- Phone etiquette
Timeline
Front of House Team Leader
BIRD Bakery
02.2026 - Current
Kitchen Expeditor
Cappys
11.2024 - 02.2026
FOH- Barista
Bakery Lorraine
11.2022 - 03.2023
Executive Assistant/Office Administrative Assistant
The WaterMan
03.2020 - 11.2022
Restaurant Team Member
Einstein Bagel Bros
11.2018 - 10.2019
Landscaper
Greener Grounds
05.2017 - 08.2018
BBA - Business Management
Western Governors University
Associate of Arts - History
Northwest Vista College
High School Diploma -
John Marshall High School