Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kaitlyn Mok

Long Beach,CA

Summary

Dynamic Front of House Team Leader with proven leadership and team management skills honed at Aguas Way. Excelled in enhancing customer satisfaction and driving revenue growth through upselling strategies. Adept at food safety compliance and technology adaptation, contributing to menu development and ensuring exceptional service standards. Knowledgeable [Desired Position] with proven ability to manage front-of-house operations efficiently. Led teams to deliver exceptional customer service and foster welcoming environment. Demonstrated expertise in training staff and optimizing workflows to maintain high standards of service and adaptability.

Overview

3
3
years of professional experience

Work History

Front of House Team Leader

Aguas Way
03.2022 - Current
  • Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
  • Conducted regular performance evaluations for front of house staff, providing constructive feedback and setting goals for improvement.
  • Supported revenue growth by identifying upselling opportunities within the front of house team.
  • Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
  • Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
  • Contributed to menu development by offering suggestions based on guest feedback and industry trends.
  • Collaborated with back of house management to ensure seamless communication between departments.

Education

High School Diploma -

Paramount High School
14429 DOWNEY AVE., PARAMOUNT, CA 90723
06-2024

Associate of Arts - Administation of Justice

Compton College
1111 E Artesia Blvd, Compton, CA 90221
06-2024

Skills

  • Leadership Qualities
  • Team Management
  • Technology adaptation
  • Food Safety Compliance
  • Greeting guests
  • Money Handling
  • Order Taking
  • Training and mentoring
  • Professional Appearance
  • Payment Processing
  • Customer Service
  • Multitasking

Languages

English
Native or Bilingual
Cambodian
Full Professional
Chinese (Cantonese)
Full Professional
Spanish
Limited Working

Timeline

Front of House Team Leader

Aguas Way
03.2022 - Current

High School Diploma -

Paramount High School

Associate of Arts - Administation of Justice

Compton College
Kaitlyn Mok