Natalie Castro
Reseda,CA
Summary
Dynamic and results-driven professional with leadership experience at Chick-fil-A, excelling in team management and food safety compliance. Proven track record in enhancing guest satisfaction through streamlined operations and effective training. Adept at adapting technology to improve efficiency, ensuring high-quality service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Front of House Team Leader
Chick-fil-A
05.2023 - Current
- Led front of house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored team members in customer service best practices and operational efficiency.
- Streamlined reservation and seating processes to optimize table turnover and enhance guest satisfaction.
- Implemented staff scheduling systems to align workforce with peak service demands effectively.
Back of House Supervisor
Chick Fill A
10.2022 - Current
- Supervised daily operations, ensuring compliance with health and safety standards.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Trained new staff on back-of-house procedures and best practices.
- Implemented efficient workflow processes to enhance productivity in kitchen operations.
Cashier Manager
The Habit Burger Grill
11.2020 - 10.2022
- Managed daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and coached team members on register procedures and customer service best practices.
- Oversaw inventory management, including tracking stock levels and placing reorder requests.
- Implemented efficient scheduling to optimize staff coverage during peak hours.
Education
High School Diploma -
Los Angeles Pierce College
Long Beach, CAHigh School Diploma -
Westlake High School
Westlake, CA06-2020
Skills
- Leadership qualities
- Team management
- Technology adaptation
- Food safety compliance
Languages
Spanish
Native or Bilingual
Interests
- Gym Workouts
- Music
- Enjoy participating in [activity] for overall physical and mental well-being
- Personal Development and Self-Improvement
Timeline
Front of House Team Leader
Chick-fil-A
05.2023 - Current
Back of House Supervisor
Chick Fill A
10.2022 - Current
Cashier Manager
The Habit Burger Grill
11.2020 - 10.2022
High School Diploma -
Los Angeles Pierce College
High School Diploma -
Westlake High School
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