Adrianna Clinton
West Covina,CA
Summary
Professional in hospitality industry with solid foundation in team leadership and customer service. Successfully managed front-of-house operations, ensuring smooth and efficient service. Focused on fostering team collaboration and achieving results, skillfully adapting to changing environments and maintaining high standards. Possess strong organizational skills and excellent communication abilities.
Overview
6
6
years of professional experience
Work History
Front of House Team Leader
Chick Fil A
02.2020 - Current
- Led front of house operations, ensuring exceptional customer service and team efficiency.
- Trained and mentored new team members on operational standards.
- Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
- Resolved conflicts among team members swiftly and professionally.
- Developed strong relationships with guests, creating a loyal customer base through personalized service.
- Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Bachelor of Arts - Criminal Justice
California State University, Fullerton
Fullerton, CA05-2026
Skills
- Leadership qualities
- Guest relations
- Money handling
- Complaint handling
- Professional appearance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Reliability
- Organizational skills
- Effective communication
- Self motivation
- Professionalism
Timeline
Front of House Team Leader
Chick Fil A
02.2020 - Current
Bachelor of Arts - Criminal Justice
California State University, Fullerton
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