Summary
Overview
Work History
Education
Skills
Timeline
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Eric Pray

Farmingdale

Summary

Front of House Team Leader at Chick-fil-A with proven leadership and guest relations skills. Improved customer satisfaction through personalized service and effective problem-solving. Successfully mentored staff, fostering a motivated team environment. Streamlined operations, improving efficiency and productivity while ensuring compliance with health regulations. Experienced with data analysis and Java coding in addition to hands-on engineering design work through rigorous AP and IB computer science and engineering oriented courses.

Overview

2
2
years of professional experience

Work History

Front of House Team Leader

Chick-fil-A
06.2024 - Current
  • Conducted regular performance evaluations for front of house staff, providing constructive feedback and setting goals for improvement.
  • Supported revenue growth by identifying upselling opportunities within the front of house team.
  • Implemented new processes to reduce wait times and improve overall guest satisfaction.
  • Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
  • Ensured compliance with local health codes and safety regulations in all front of house areas.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Design Team Member

09.2023 - 06.2025
  • Collaborated with team to develop innovative design concepts for various projects
  • Traveled to colleges to compete at design challenges for prospective engineers
  • Worked with KidWind at TCNJ to construct rudimentary windmill
  • Assisted in creating digital mockups using Adobe Creative Suite software, Onshape, Fusion, and Flashprint
  • Generated a high-fidelity prototype of a bottle brush innovated for sustainable water consumption and enhanced sanitization
  • Assisted in establishing design standards, guidelines, and best practices for consistency throughout all projects.

Education

High School Diploma -

Howell High School
Howell Township, NJ
05-2029

Skills

  • Leadership qualities
  • Team management
  • Guest relations
  • Staff motivation
  • Teamwork
  • Problem-solving abilities
  • Reliability
  • Analytical thinking
  • Professionalism
  • Diligence
  • Data Analysis
  • Java Coding

Timeline

Front of House Team Leader

Chick-fil-A
06.2024 - Current

Design Team Member

09.2023 - 06.2025

High School Diploma -

Howell High School

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