Daniel Zamora
Tucson,AZ
Summary
Property Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.
Overview
25
25
years of professional experience
Work History
Property Field Claims Supervisor
Farmers Insurance
01.2013 - Current
- I recruit, hire, train and develop a high performing team of up to 8 Professional Field Claims Adjusters who handle claims of all perils which include denials with exposure up to $225k
- I work with additional multiple lines of business such as Auto, Commercial, and Liability in resolving their third-party claims using my knowledge of Property insurance
- I maintain an active relationship with Sales Agents and frequently participate in their local meetings
- I also lead multiple development trainings for the state of Arizona as well as virtual claims handlers
- I have excellent rapport building and de-escalation experience that I have developed throughout my 16 years of experience
- I leverage my education and MBA to manage the business aspects of the company while keeping expenses below budgeted goals
- My experienced team serves as mentors for other team members in the state because of their success
- For the last 10 Years I have been acting State Manager for up to 2 weeks at a time while the Manager is on time off.
Property Field Claims Adjuster
Farmers Insurance
01.2007 - 01.2013
- As a Field Claims Representative, I handled a claim load of 2-3 claims a day in which, I traveled to the customer’s home and resolved their claim with a payment or denial onsite
- This would include a large amount of CAT Deployments in various states across the US with exposures that range up to $185k
- For the 6 years I handled claims directly I was the top performer in the state in customer service as well as all other key performance indicators and I obtained the far exceeds rating in 5 of those 6 years
- During this time, I became and expert at damage recognition and customer relationships.
Jewelery Sales
Jared the Galleria of Jewelery
01.2004 - 01.2007
- General Sales in a Commission based boutique environment using active listening and objection-based sales to listen to the customer’s need and sell an experience just as much as a product
- I was also a certified training specialist
- I excelled at creating the perfect experience for the customer and used active listening and body language analysis to work in a team environment to sell high end jewelry
- My individual sales ranging up to $95k per sale.
Jewelery Sales
Gordons Jewelers
01.2002 - 01.2004
- I worked as a Jewelry Salesman in a fast paced mall environment with individual sales ranging up to $45k per sale.
Parts Sales Manager
AutoZone
01.1999 - 01.2002
- I managed a team of Sales Associates in selling auto parts and meeting the difficult demands of a high-volume store
- I would also manage client relationships with several commercial accounts in the local area.
Education
MBA -
University of Phoenix
01.2011
BACHELOR OF ARTS IN ENGLISH -
UNIVERSITY OF ARIZONA
01.2007
BACHELOR OF ARTS IN SOCIOLOGY -
University of Arizona
Tucson, AZ01.2006
Skills
- Exceptional interpersonal and Problem-Solving Skills
- Expert in dispute Resolution/De-escalation/Negotiation
- Trained in empathy and diversity and inclusion
- 16 years of knowledge of Policy Interpretation and Legal Precedents
- Knowledge using Verisk, ClaimsX, Hover, Eagle View, Xactimate, Symbility and CorrGen
- Frequently use Power Bi, Oracle, Box, and SharePoint systems
- Proficient in Excel, Word, PowerPoint, Adobe, Outlook, Guidewire, Cisco Systems, etc
- Property Claims
- Property Adjusting
- Coverage Determination
- Damage Investigation
- Providing Feedback
- Policy Adjustment Knowledge
Legal Appraisal Experience
I have participated in Depositions, Examinations under Oath and legal mediation with court appointed mediators and lawyers on multiple occasions. I have a solid understanding of these processes and work with company appraisers to get the facts of loss presented on the carrier’s side.
References Available
True
Projects
- 2007-2013 Winner of over 13 Superior Service Awards
- 2007-2012 WZ Customer Service Committee Member and AZ Champion
- 2012-2014 Farmers Rovers Project lead in R&D and Testing/prototype manufacturing.
- 2014 Interdrone Conference in Las Vegas Liaison to providers and Negotiation on contracts with Kespry and Loveland Innovations.
- 2014 Presentation with Tim Murray and executive leadership at the 2014 LEAD Conference in San Diego
- 2015 Passion for Excellence Award Winner and celebration with CEO Keith Daly at Farmers HQ
Timeline
Property Field Claims Supervisor
Farmers Insurance
01.2013 - Current
Property Field Claims Adjuster
Farmers Insurance
01.2007 - 01.2013
Jewelery Sales
Jared the Galleria of Jewelery
01.2004 - 01.2007
Jewelery Sales
Gordons Jewelers
01.2002 - 01.2004
Parts Sales Manager
AutoZone
01.1999 - 01.2002
MBA -
University of Phoenix
BACHELOR OF ARTS IN ENGLISH -
UNIVERSITY OF ARIZONA
BACHELOR OF ARTS IN SOCIOLOGY -
University of Arizona