Pecolia Davis
Randallstown,MD
Summary
Result-driven management professional with 20 years of experience in claims handling, customer service, and team leadership. Demonstrates strong ability to manage high-value claims, ensuring accurate evaluation, timely resolution, and compliance with company policies and regulatory standards. Recognized for enhancing customer experience, drives satisfaction, and supports long-term loyalty.
Overview
14
14
years of professional experience
Work History
Property Field Claims Examiner
State Farm
Randallstown, MD
03.2012 - Current
- Acting as manager in the absence of leadership, overseeing operations, supporting team performance, and ensuring continuity of service and adhering to company standards.
- Collaborate with management to identify and upscaling team members to perform at a higher level by offering tips, shortcuts, and techniques.
- Selected for specialty task units in recognition of strong performance and subject matter expertise. Contributing to handling complex, high-priority assignments while supporting team goals and maintaining high standards of accuracy and efficiency.
- Managing high-value claims exceeding $600,000, ensuring accurate evaluation, timely processing, and effective resolution while adhering to company policies and regulatory standards.
- Demonstrates expertise in virtual claim handling systems and up-to-date technical tools to optimize workflow, improve efficiency, and support accurate and timely claims management.
- Recognized as a leader in XacContents evaluation and timely payment processing, ensuring accurate assessments and efficient claim resolution.
- Manage relationships with third-party vendors to accelerate claim processing, ensuring timely coordination, clear communication, and efficient resolution.
- Maintain strict compliance with company values and policies, placing customer needs at the forefront to enhance satisfaction, loyalty, and overall service quality.
Education
Associate of Science - Business Management
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Team leadership and mentorship
- Workload and time management
- Problem solving and conflict resolution
- Strong interpersonal, analytical and communication skills
- Process and performance optimization
- Xactimate and XactContents specialist
- Report writing and documentation
Timeline
Property Field Claims Examiner
State Farm
03.2012 - Current
Associate of Science - Business Management
Borough of Manhattan Community College of The City University of New York