Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
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Daniel Zingg

Daniel Zingg

Phoenix,AZ

Summary

Meticulous Account Manager, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Realty Sales, Small Business Sales and Hospitality Management. Experienced leader skilled at training employees to quickly get them up to performance standards. I was part of a new program called the "Rising Star" campaign at American Express. Where I was the leader in business credit cards sold. After 4 months in the program, I increased my monthly sales by 33% after completing the program. Evaluated & mentored new trainees & consistently helped them to acquire the skills necessary for the job. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Jason Mitchell Group

Lead Sales Associate
Scottsdale, AZ
09.2022 - Current
  • Created innovative solutions to meet changing market demands and future growth plans.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Small Business Sales Consultant

American Express
Phoenix, AZ
08.2017 - 09.2022
  • Developed and managed strong and growing pipelines of prospective small business customers.
  • Collaborated with current and potential small businesses extensively to understand needs before proposing specific business cards.
  • Engaged in daily cold calls as well as warm calls via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
  • Contributed long-term sales strategy ideas to team to promote continuing business success.
  • Responsible for training newly hired colleagues and helping them to get acclimated with a multitude of systems, scripting, as well as effective sales techniques.

Resort Experience Manager

The Fairmont Scottsdale Princess Hotel
Scotssdale, AZ
07.2016 - 08.2017
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and provided backup support for organizational leadership.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Cross-trained and backed up other customer service managers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained staff on operating procedures and company services.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

N/A - Business Administration And Management

Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ

Skills

Consistently in the top 5% in sales while at American Express

  • Evaluated & mentored new trainees Consistenly helped them to acquire the skills necessary for the job
  • Individual and group instruction
  • Small group leadership
  • Proficient in Excell, Word, PowerPoint and Sales Force/One Force
  • Extensive training in theater and acting which has always served me well, when dealing with clients
  • Steadily type 40 wpm

Additional Information

Have always had the innate ability to communicate with people in either very general situations or professional situations. I find having this intrinsic skill to be very valuable to me in all aspects of my life.

I am looking to belong to a reputable company that I can say I am proud to work for and can provide me with competitive pay as well as a long and meaningful career.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Jason Mitchell Group

Lead Sales Associate
09.2022 - Current

Small Business Sales Consultant

American Express
08.2017 - 09.2022

Resort Experience Manager

The Fairmont Scottsdale Princess Hotel
07.2016 - 08.2017

N/A - Business Administration And Management

Maricopa Community Colleges - Scottsdale Community College
Daniel Zingg