Daniela Aceituno
Providence,RI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready and thrilled to help others and achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
SSA Group LLC
05.2021 - 10.2023
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Communicated with customers to assess satisfaction with products and services received.
- Managing and supervising up to locations at a time. Ensuring cleanliness, proper break times, and opening and closing procedures.
- Cash handling and counting cash revenue.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Fast-paced kitchen experience.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Office Associate
Murphy's Agency
10.2021 - 05.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Provided clerical support, addressing routine, and special requirements.
- Kept files and updated insurance plans.
Cleaning Staff Member
Dave's Bar And Grill
08.2018 - 05.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Helped maintain the restaurant to a hygienic, professional appearance.
Education
High School Diploma -
Juanita Sanchez Educational Complex
Providence, RI06.2021
Skills
- Operational Excellence and Management
- Employee Supervision
- Cash Handling
- Leadership
Certification
- TIPS Certified
Languages
Spanish
Native or Bilingual
Timeline
Office Associate
Murphy's Agency
10.2021 - 05.2022
Assistant Operations Manager
SSA Group LLC
05.2021 - 10.2023
Cleaning Staff Member
Dave's Bar And Grill
08.2018 - 05.2021
High School Diploma -
Juanita Sanchez Educational Complex
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