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Detail-oriented IT and Cybersecurity student with a strong foundation in Information Technology and Project Management. Skilled in business analysis, process documentation, and technical tools such as SQL, Jira, and Confluence. Experienced in customer-facing roles with proven communication, problem-solving, and teamwork abilities. Eager to contribute to technology projects, support agile delivery, and collaborate with cross-functional teams to deliver innovative solutions.

Bilingual Information Technology and Cybersecurity professional equipped with practical experience in troubleshooting and user support. Familiar with tools such as Wireshark and Cisco Packet Tracer, complemented by customer service expertise in fast-paced environments. Actively pursuing CompTIA A+ certification to enhance readiness for entry-level IT opportunities.

Motivated professional with experience in customer service, retail, and IT, currently preparing to pursue a degree in Cybersecurity. I have a proven track record in delivering exceptional customer service as a Customer Service Agent – PRM at the airport, and strong problem-solving and communication skills developed through roles in IT and retail. My IT internship provided hands-on experience with system upgrades and troubleshooting, while my retail background sharpened my ability to manage time and work efficiently in fast-paced environments. Eager to expand my expertise in cybersecurity, I am committed to continuous learning and driving results in any role I undertake.

Dynamic customer service professional with a proven track record at Bp Fuel Station, excelling in customer satisfaction and team collaboration. Skilled in data analysis and project management, I effectively handled inquiries and resolved complaints, ensuring a seamless experience. Committed to maintaining high standards and fostering positive relationships in fast-paced environments.

Daniela Alfaro

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Customer Service Lead

Associate in Information Systems - Cyber Security

Customer Service Cashier

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