OSCAR ALMANZAR
Yonkers
Summary
Bilingual Information Technology and Cybersecurity professional equipped with practical experience in troubleshooting and user support. Familiar with tools such as Wireshark and Cisco Packet Tracer, complemented by customer service expertise in fast-paced environments. Actively pursuing CompTIA A+ certification to enhance readiness for entry-level IT opportunities.
Overview
2
2
years of professional experience
Work History
Customer Service / Sales Associate
Sprint
01.2020 - 12.2020
- Assisted customers with service inquiries, account issues, and mobile device troubleshooting, enhancing overall customer satisfaction.
- Engaged with customers to assess concerns and deliver tailored solutions, improving resolution times and customer experience.
- Enhanced customer service and problem-solving abilities in a technology-focused environment, contributing to team efficiency.
Customer Service / Sales Associate
MetroPCS
01.2019 - 12.2019
- Resolved basic mobile device troubleshooting and common technical issues for customers.
- Diagnosed customer concerns and delivered clear, practical solutions to device-related problems, enhancing customer satisfaction.
- Communicated technical information accessibly while delivering efficient service in a fast-paced telecommunications environment.
Education
Information Technology - Cybersecurity Studies
Westchester Community College
Valhalla, NY07-2026
Cybersecurity - Information Technology Studies
Atlantis University
Miami, FL01-2024
Information Technology -
Community College of Allegheny County (CCAC)
Pittsburgh, PA01-2023
Skills
- Hardware and software troubleshooting
- Mobile device troubleshooting
- PC hardware
- HDD/SSD technologies
- Storage fundamentals
- Windows
- Linux
- Hardware troubleshooting
- DNS
- DHCP
- Network troubleshooting
- Network administration fundamentals
- Cisco Packet Tracer
- Customer service techniques
- Technical support
- Product knowledge
- Windows and Mobile device troubleshooting virtual environments
- Problem resolution
- Cybersecurity fundamentals
- Technical communication
- Customer engagement
- Sales strategies
- Technical documentation
- Basic troubleshooting
- Technology trends
Languages
- English, Fluent
- Spanish, Native / Bilingual
Certifications Professional Development
CompTIA A+, Certification in Progress, Completed college-based training aligned with CompTIA A+ Core 1 and Core 2 objectives, including CompTIA CertMaster and additional A+ coursework. Currently preparing for the official CompTIA A+ certification examinations.
Hands On Technical Experience
- Created, configured, and operated virtual machines using VirtualBox in Windows and Linux lab environments.
- Used Cisco Packet Tracer to complete networking simulations and practice network configuration and troubleshooting concepts.
- Used Wireshark to capture, observe, and analyze network traffic as part of networking and cybersecurity coursework.
- Completed CompTIA A+ Core 1 and Core 2 aligned academic training covering hardware, operating systems, networking, security, software, and troubleshooting fundamentals.
- Developed practical knowledge of PC hardware, HDD and SSD technologies, SATA connections, storage upgrades, disk cloning concepts, and Windows installation procedures.
- Completed coursework in network administration, technical support, Linux, cloud technologies, advanced networking, and networking concepts involving Microsoft Azure and AWS.
- Worked with Arduino Uno and Arduino IDE in academic projects involving hardware components, basic programming, and troubleshooting.
Timeline
Customer Service / Sales Associate
Sprint
01.2020 - 12.2020
Customer Service / Sales Associate
MetroPCS
01.2019 - 12.2019
Information Technology - Cybersecurity Studies
Westchester Community College
Cybersecurity - Information Technology Studies
Atlantis University
Information Technology -
Community College of Allegheny County (CCAC)