Daniela Aquino
New York,NY
Summary
Skilled team player with a strong background in fast-paced environments. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
7
7
years of professional experience
Work History
Flight Attendant
United Airlines
Newark, NJ
11.2021 - Current
- Provide leadership, direction, and assistance to passengers and crew members in stressful, emergency, or evacuation situations
- Directed junior team members in proper duties and company regulations.
- Attend passengers and provide excellent customer service throughout every flight by greeting each passenger and providing information about airline procedures, seat location, and inflight services.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
Receptionist
First Class Driving School
Jamaica, NY
03.2019 - 11.2021
- Greeted customers, answered general questions and directed to appropriate locations.
- Educate customers on the steps to achieve a driver's license upon arrival.
- Resolve issues promptly and politely by investigating problems and developing solutions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Input customer data into reservation systems and updated to reflect room changes.
Receptionist/ Aesthetic Assistant
Skin Laundry
New York, NY
04.2017 - 02.2019
- Greet clients in a professional manner, and provide assistance regarding treatments and products
- Assist RN in the treatment of clients including the application of products to clients
- Address skincare concerns, provide education on products, and curate skincare regimen based on client needs.
Education
Associates Degree -
Borough of Manhattan Community College
05.2020
High School Diploma -
Chelsea High School
06.2016
Skills
- Tolerance of change and uncertainty
- Adaptability and ability to work under pressure
- Patient and understanding
- Quick learner
- Work well in a team
- Intercultural fluency
- Passenger Support
- Emergency Response Coordination
- Food and Beverage Preparation
- Conflict Mediation
- Sales Expertise
Languages
Fluent in English & Spanish.
Timeline
Flight Attendant
United Airlines
11.2021 - Current
Receptionist
First Class Driving School
03.2019 - 11.2021
Receptionist/ Aesthetic Assistant
Skin Laundry
04.2017 - 02.2019
Associates Degree -
Borough of Manhattan Community College
High School Diploma -
Chelsea High School