Daniela Arauz

Torre Restaurant

09.2022 - Current

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Cultivated warm relationships with regular customers.
Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Kept bar presentable and well-stocked to meet customer needs.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Followed strict recipes and drink measurements to minimize product used.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Kept bar stocked with liquors, juices and garnishes for drinks.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Prepared garnishes by evenly slicing and pitting fruits.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Bussed and reset tables to keep dining room and work areas clean.

Summary